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Liaison Officer - NSW Civil & Administrative Tribunal

Department of Communities and Justice
  • Ongoing full-time vacancy. 35 hours per week
  • Location: Sydney CBD or Parramatta. Flexible working options are available and subject to negotiation
  • Clerk Grade 7/8. Base salary $99,431 pa to $110,064 pa plus super and annual leave loading

About us

At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

About the team

The Estate Management Division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee & Guardian is appointed as their financial manager by a court or tribunal. The team also oversees people who are appointed to privately manage the finances of another person.

The Estate Planning and Administration division provides trustee services including; Wills and estate planning, estate administration, trusts and power of attorney services.

About the role

In the role of NCAT Liaison Officer, you will be representing NSW Trustee & Guardian at complex and urgent initial guardianship hearings and review hearings You will provide comprehensive subject matter expertise and procedural guidance that aligns with the general principles of the NSW Trustee and Guardian Act 2009, Guardianship Act 1987 and relevant legislation. You will review Tribunal decisions to identify policy positions and training needs to address systemic and practice issues. Additionally, you will be collaborating with Public Guardian, Registry, Legal and Estate Management teams to ensure processes are effective, efficient and meet customer needs.

For more information about the position, view the role description

About you

You will possess the ability to communicate and engage with a range of stakeholders, effectively manage a network of contacts and bring together key parties to collaborate on complex matters. Additionally, you will be resilient and have the capability of managing the expectations of a diverse group of stakeholders, including members of the public. The role requires an ability to determine work priorities and develop and maintain strong working relationships across relevant agencies, government departments, and Tribunals.

Essential requirements  

  • Tertiary qualifications and/or demonstrated equivalent industry or professional experience in legislation and policy relevant to the organisation, government and agency functions.
  • Understanding of NSW Trustee & Guardian’s key services and customer base including experience working and/or supporting people with disability, vulnerable or older people.
  • Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one to one review sessions for calls and emails. 

What we offer

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

  • Work-life balance with flexible work options including flex leave
  • Leave options including 14 weeks’ parental or adoption leave
  • Career development
  • Fitness Passport

Be part of something bigger. For more about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

  • Complete the online application
  • Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
  • Answer the following targeted questions (maximum two pages):
  1. Please provide an example of a situation where you were required to provide expert advice or recommendations on a challenging issue. What approach did you use to ensure the advice or recommendations were accurate?
  2. You will be required to operate within a high-volume work environment involving contentious and complex matters. Describe how you have communicated with stakeholders in complex, contentious and sensitive situations to ensure clear information was provided.

Read: writing your job application for tips with the application process.

For enquiries, please contact Theo Hastings, Senior Manager, Practice & Strategy, 02 8688 5656 or email Theo.Hastings@tag.nsw.gov.au, using the subject line: Liaison Officer (NSW Civil & Administrative Tribunal) enquiry via EthicalJobs.

If you need an adjustment in the recruitment process or workplace, please let us know.

Offers of employment will be subject to reference checks and relevant clearances.

A talent pool may be created for future ongoing, temporary and part-time roles, and is valid for 18-months.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

How to apply

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