• Ongoing, full-time vacancy, 35 hours per week
• Location: Parramatta. Flexible working options available
• Clerk Grade 3/4. Base salary $74,117 pa to $81,158 pa plus super and annual leave loading

About us

At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

About the team

The Information and Technology division is driving digital innovation and the way we interact with our customers through the development of digital products, IT support, cyber security and information management services. 

About the role

As a Senior Registry Officer, you will provide a range of quality services to support, enhance and facilitate the operation and administration of the Registry. The role supports the team leader in ensuring efficient and effective service delivery.

In the role you will:

• Coordinate the receipt, distribution and filing of all documentation from the NSW Civil and Administrative Tribunal.
• Process complex Guardianship and Financial Management applications into our database.
• Manage the process of administrative reviews of decisions on applications and deliver on outcomes.
• Provide training, guidance and support to the Registry Officers and assist with complex enquiries.
• Continually improve work practices through innovation and the implementation of initiatives supported by in consultation with the Registrar. 

For more information about the position, view the role description.

About you

You are encouraged to apply if you are:

• highly motivated and energetic with the willingness to develop your skills
• passionate about delivering exceptional data entry skills accuracy in record keeping of valuable customer information
• passionate in providing excellent customer service
• highly organised and flexible in your work approach
• proficient with spreadsheets and online forms and have an eye for detail
• exceptional with verbal and written communication skills
• a proactive team member and enjoy delivering on team objectives

Sound like you? Apply now!

Essential Requirements: Experience in a data entry role involving the delivery of high-quality customer service.

What we offer

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options including flex leave
• leave options including 14 weeks’ parental or adoption leave
• career development
• Fitness Passport

Be part of something bigger. For more about joining us, visit the Careers page on our website.

How to apply

Click "Apply Now" to go to our website. To apply for this role:

• Complete the online application including all pre-screening questions. Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability.
• Answer the following targeted questions:

1. This role will require you to manage competing workloads in a very dynamic, fast changing environment whilst providing support to Registry Officers in your Team. Please provide an example of when  you have had to manage competing priorities with high volume workloads. How did you prioritise your workload and what was the outcome?
2. Describe a time when your team or company was undergoing some change. How did that impact you, and how did you adapt?

Read: ‘writing your job application’ for tips with the application process.

For enquiries, please contact Rani Thind, Registrar, Information and Technology Division on 02) 8688 9797 or email [email protected] using the subject line: Senior Registry Officer – NSW Trustee & Guardian enquiry via EthicalJobs.

If you need an adjustment in the recruitment process or workplace, please let us know.

Offers of employment will be subject to reference checks and relevant clearances.

A talent pool may be created for future ongoing or temporary roles and is valid for 18-months.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.