• Multiple roles available – ongoing and temporary for ten months from August 2022. 35 hours per week.   
• Location: Sydney, Parramatta, Gosford or Wollongong. Flexible working options available.   
• Clerk Grade: 7/8. Base salary $99,431 to $110,064 p.a. plus superannuation and annual leave loading.

• This Stakeholder Information & Engagement Officer role is an exciting opportunity in our Public Guardian team. 

About Us   

At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year. 

About the Team   

The Public Guardian can be appointed by a court or tribunal to make health and lifestyle decisions for people who are unable to on their own, or with support. These include decisions such as where a person might live, their medical and dental treatment, health care, and other services. It also provides information and support to private and enduring guardians, service providers and the wider community. Practice and Strategy teams provide systemic advocacy, stakeholder engagement and support both customers and employees in their practice of guardianship. 

About the Role 

The Stakeholder Engagement team is responsible for providing direct information and support to represented people and their families, private and enduring guardians, and the broader community. The team designs, delivers and evaluates information provision, education and consultation programs targeted to a range of stakeholders. Team members are also responsible for developing and maintaining collaborative networks across NSW Trustee & Guardian divisions, State and Commonwealth Government and other peak bodies to support the effective advocacy and delivery of customer services. Team members hold high-level communication skills, allowing them to manage and respond effectively to sensitive, contentious and complex issues, including complaints. 

For more information about the position, please view the Role Description. 

About You 

Application is encouraged if you: 

• Are confident in writing formal correspondence to stakeholders, such as complaint responses, and prepare accurate information for various publications, factsheets and newsletters 
• Are able to work autonomously to manage the competing demands and priorities of the division 
• Are a great team player, working closely with your peers to provide up-to-date information and to focus on continuous quality improvement in all areas of Guardianship practice 
• Have an excellent eye for detail and take pride in your ability to gather, analyse and condense complex information 
• Can interpret and apply various pieces of legislation to a range of situations, developing and implementing effective resolution strategies, including in complex, vexatious and litigious contexts 
• Have analytical skills to identify practice and systemic issues, and provide high-level advice and reports on topical issues relevant to the Public Guardian

Interested? Apply now!   

Essential Requirements    

• Degree in social or behavioural sciences, legal or communication or related discipline, or equivalent experience. 
• Proven fieldwork experience in an area of disability and or ageing, including individual and systemic advocacy skills. 
• Excellent knowledge of disability issues and a comprehensive understanding and commitment to the Principles of the Guardianship Act. 
• Available to travel throughout NSW to deliver training. 

Our Commitment to Diversity 

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQI community and people from culturally diverse backgrounds. 

What We Offer   

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:   

• Work-life balance with flexible work options including flex leave   
• Leave options including 14 weeks’ parental or adoption leave   
• Career development including study leave   
• Fitness Passport   

Be part of something bigger. For more about joining us, visit the Careers page on our website.  

How to apply: 

• Complete the online application, answering the following two targeted questions (max. 2,000 characters) 
• Attach a Resume (max. five pages)   
• Attach a Cover Letter (max. two pages) outlining your skills, experience and suitability for the role:

1. The Stakeholder Information and Engagement Officer is required to handle complaints in addition to other responsibilities of the role. Provide an example of a time you managed a difficult client complaint with a strict deadline while managing competing priorities.
2. Excellent communication skills are key to success in this role. Provide an example of a time when you have successfully communicated a complex concept to a diverse audience. What did you do and what was the outcome  

Read: Writing your Job Application for tips with the application process.

For enquiries, please contact Michelle Renneberg, Manager Stakeholder Engagement, Public Guardian at [email protected] using the subject line: Stakeholder Information & Engagement Officers - Flexible Location enquiry via EthicalJobs.

Please Note 

If you wish to request an adjustment in the recruitment process or workplace, please inform us of your requirements in your Cover Letter. 

Offers of employment will be subject to reference checks and relevant clearances.   

A talent pool may be created for future ongoing, temporary and part-time roles, and is valid for 18-months.   

All candidates applying for this role must comply with our COVID-19 Vaccination Policy, have an up to date COVID-19 vaccination status and be able to provide acceptable proof. Further information about vaccination requirements will be provided to successful candidates and is also available via email request to [email protected].