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Virtual Local Area Coordinator - Tweed Heads South

Feros Care
  • Be a part of a social reform that's the first of its kind in Australia
  • Join an award winning not-for-profit organisation
  • Work with an energetic and innovative team

Feros Care is proud to partner with the National Disability Insurance Scheme (NDIS) to deliver Local Area Coordination services.

The role

We are looking for a Virtual Local Area Coordinator (VLAC) to join us in empowering people with disability, their families and carers to build, pursue and fulfil their goals and aspirations while exercising choice and control when engaging with the NDIS.

The VLAC conducts all planning meetings virtually from our Tweed Heads South office. This means you would be using your exceptional customer service skills over the phone and communicating with participants, their representatives, and the wider community, through various forms of technology such as Microsoft Teams.

This position would suit anyone with drive and passion that wants to be part of a bold, inclusive and accessible workplace.

About us

We want our team to be made up of people from all walks of life. Feros Care would not be where we are today without the unique make up of Game Changers, Dream Makers and Vibrant Creators that help us to thrive every day. We actively seek to include, welcome and value the unique contributions of all people. We harness a culture that embraces individual differences in all its glory and values cultural intelligence.

Feros Care is committed to achieving a diverse workforce and encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds and people with disability. If you would like to discuss accessibility requirements and/or adjustments please contact talent@feroscare.com.au, using the subject line: Virtual Local Area Coordinator - Tweed Heads South enquiry via EthicalJobs.

What will I be responsible for?

  • Working with participants to collect information to enable the pre-planning and initial plan to be developed as effectively as possible
  • Guiding and assisting participants over the phone to develop their options and build capacity to undertake self-management
  • Receiving and managing phone calls from participants, families and the community
  • Assisting people deemed by NDIS as not eligible for Scheme, their families, and carers with information linkages and supports to utilise natural supports and connect with their community
  • Working to daily statistics and Key Performance Indicators (KPIs)
  • Assisting in organising and planning community events, information sessions and presentations
  • Supporting technology ordering and liaising with NDIS IT support
  • Supporting the day-to-day operations of local LACs by providing administration, phone and events management support.

About you

  • Have relevant work experience, lived experience, or hold a relevant qualification in disability, community services or other health related discipline
  • Adaptable to change and resilient in a fast paced and ever-changing environment
  • Positive and respectful communicator with excellent written and oral communication skills
  • Committed to supporting others and sharing knowledge in a team environment
  • Demonstrated experience or sound understanding of person-centred strengths-based planning and review
  • Demonstrated experience or commitment to working with and delivering high quality services to people with disability, their families, carers and local communities
  • Proven ability to work collaboratively with a wide range of stakeholders to build and strengthen capacity and inclusive community practices
  • Confident and everyday user of technology and the internet
  • Available to attend initial training and orientation for first 4 weeks of employment

Work perks:

  • Technology kits including a laptop and smart phone
  • Salary packaging (up to $15,899 per annum)
  • Discounted access to applicable gyms
  • Access to our Employee Assistance Program
  • Ongoing training and development (face-to-face and online learning)
  • Plus, meaningful experiences through empowering people with disability, their families and carers, and the wider community

The selection process

To find the best possible Local Area Coordinators for our team, we have a thorough recruitment process in which you will need to go through in order to become a successful Local Area Coordinator. The first step is completing an online application. This includes several pre-screening questions. Some questions require detailed responses, explaining your previous experience and skills. These questions are provided below to assist you in preparing your application prior to submission.

  • Tell us about a time when you have worked with a person with disability, their family and carer where you had to think creatively about positive initiatives for the participant or client.
  • Tell us how you have used strengths-based planning principals to build a plan and coordinate services for a participant or client.
  • Please provide an example of when you have worked with a community to successfully build capacity and awareness of a program or initiative.

Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work.

When successful, you will be required to undertake a national police check and provide evidence of your right to work in Australia.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please call 07 5669 0559 - option 3 for recruitment, quoting Ref No. 983179.

How to apply

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