• Do you want to do work that really matters? Help us end avoidable blindness
• Full time, Permanent Role based in Sydney (Flexible work arrangements available)

ABOUT THE FRED HOLLOWS FOUNDATION

Come and join for a highly talented and successful Direct Marketing & Fundraising team within an international development organisation, working to eliminate avoidable blindness. Currently operating in over 25 countries throughout Australia, Africa, South Asia, Southeast Asia, the Middle East and the Pacific, The Foundation has restored sight to over two million people worldwide. We have an ambitious five-year strategic plan that aims to take The Foundation even closer to realising our vision of a world in which no person is needlessly blind and Indigenous Australians exercise their right to good health.

ABOUT YOU

You will be an experienced Acquisition or Account Manager who is data and results driven with a passion for working across multiple projects with tight deadlines. You will be people focused with excellent communications skills and be comfortable to have difficult conversations or liaising with suppliers. No matter the audience you will maintain excellent customer service skills, with a focus on building sustainable relationships and growth the acquisition programs. You will have experience in Marketing and/or Fundraising. Finally, you will be innovative, always seeking to improve existing processes and thinking outside the box, with an eye for detail.

THE OPPORTUNITY

The Acquisition Specialist - Regular Giving is accountable for ensuring a high standard of management of the national regular giving acquisition fundraising programs, with the goal of achieving a sustainable income and supporter growth through an innovative and market leading acquisition program portfolio. Reporting to the Acquisition Manager, this role will be focused on ensuring the continuation of existing relationships, as well as look for opportunities for growth to contribute to the ongoing financial sustainability of The Fred Hollows Foundation.

KEY RESPONSIBILITIES

• Responsible for managing face to face, telemarketing (lead generation), DRTV and digital channels to acquire new regular givers, ensuring best quality standards to retain donors and building strong relationships with external agencies and internal teams.
• Work with the Acquisition manager in setting up contracts, supply chain review and due diligence checks.
• Managing PFRA relationship and F2F user group, to be aligned with all recommendations and implement changes when needed.
• Ensure face to face locations and donor feedback are monitored closely.
• Deliver high quality training, constant updates and reward best performing teams to ensure campaigners are educated and inspired about The Foundation’s work. Monitor attrition closely and ensure actions are taken accordingly.
• Manage online lead generation program, with external and internal teams, by ensuring telemarketing agencies have a steady volume each month to acquire new regular givers. Monitor the campaigns by measuring the quality of leads, calling and donor retention.
• Work closely with FHF digital team to develop new and innovative lead generation ideas.
• Work closely with the Direct Marketing and Digital team, to implement the Regular Giving journey across all channels and develop communications & material as needed.
• Work closely with the Digital team and Acquisition manager to oversee the recruitment of regular givers via online channels and e-comms.
• Support the overall online strategy by having an innovative approach by testing messaging, audiences, and website optimisation.
• Assist with other tasks in Acquisition, such as single giving appeals, reporting, budgets and new projects.
• Other tasks as requested by your manager.

WHAT YOU’LL NEED TO SUCCEED

• Strong experience in account management and regular giving.
• Strong experience in analysing results and data to improve programs.
• Demonstrated experience in managing suppliers.
• Experience in budget management.
• Ability to collate, understand and communicate campaign reports and budgets.
• Knowledge of marketing and/or fundraising principles.
• Understanding of direct marketing and/or direct response programs and approaches to customers and/or donors.
• Experience within the NGO or charity sector would be highly advantageous.

How we recognise your contribution

Through our internal programs and employee benefits we aim to create an environment where you will feel supported and empowered. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive while balancing family or personal commitments, then we have a number of programs in place to support you.

These include:

• Doing meaningful work that will help shape the lives of those living in communities.
• Flexible work environment – we focus on output not hours.
• Generous Leave allowances, including time off for cultural significant/ceremonial leave.
• Ongoing commitment to your continuous learning and career development.

To find out more about our benefits click here

APPLICATIONS

If this opportunity appeals to you and suits your skills, click Apply Now.

A position description is attached.

If you have any queries, we would love to have a confidential conversation with you. Please reach out to our Talent Acquisition Specialist at [email protected] using the subject line: Acquisition Specialist - Regular Giving enquiry via EthicalJobs.

Please note that CV’s will not be considered through this email address.

Aboriginal and Torres Strait Islander people are encouraged to apply for this position.

The Fred Hollows Foundation is committed to protecting the rights of children and community partners in all areas where we work. Applicants are advised that The Foundation reserves the right to conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment.