About the Job

We are looking for someone who is interested in filling the role of Communications & Events Manager in 2022. The role of the Communications & Events Manager is to oversee and undertake strategic activities in relation to communications and community development to best meet the Co-op’s mission and objectives and in-line with our Communications Strategy.

Expected Start Date: 21/02/2022

Selection Criteria

• Understanding of and experience working within a community organisation
• Ability to work cooperatively and communicate effectively within a diverse team
• Proven skills in planning and prioritising tasks within a demanding and dynamic environment with limited supervision
• Experience of office management, administration, communications & marketing
• Excellent written, electronic, individual face to face and group communication skills
• Experience of and commitment to high standard of customer service
• Understanding of and commitment to the goals of the Food Co-op, cooperative structures, consensus decision-making and conflict resolution strategies
• Understanding of and commitment to workplace health and safety and equal employment opportunity

Position Description (SuBJECT TO REVIEW)

Content Co-ordination and Distribution:

• Compile fortnightly e-newsletter
• Maintain & develop website content
• Social media - Instagram & Facebook feeds, stories & events
• Maintain additional online content resources eg. Blog

Graphic Design:

• Produce in-store signage
• Posters & flyers
• Social Media graphics

Distribution of Flyers & Posters:

• Print posters & flyers
• Coordinate Working Members for distribution

Maintenance & Development of Co-op 'branding and promotional identity':

• Format documents & spreadsheets for organisation-wide or public access
• Re-vamp product labels
• Update & maintain email signatures
• Co-op attire
• Administration of Co-op merchandising

Produce & Publish Email Campaigns and Surveys:

• New Member Welcome email
• Produce sporadic/legally required Member/Organisation-wide campaigns
• Produce surveys to consult and engage Members/shoppers

Develop In-store Signage and Boards:

• Chalk-board signs design and upkeep
• Strategise for additional Working Member/Shopper engagement options

Maintain & Develop Digital Systems:

• Email administration and maintenance
• Membership App & Digital Sign-up form
• Work with Working Members Manager to innovate for improved communication systems between key Working Member roles
• Administer Member-only Facebook Group
• Miscellaneous e.g. Online Ordering process optimisation during lockdown

Liaise with Media outlets:

• Respond to requests for interviews and other content
• Develop positive relations with local media outlets & pursue opportunities for promotion

Community Development Initiatives:

• Idea generation & coordination of community development/engagement initiatives and events in-line with our Strategic Plan
• Engaging and building community partnerships. e.g. Enviro Centre, See-change etc.

Events

• Being the main point of contact and inquiry for the community regarding booking/organising events at the Co-op
• Facilitate and organise the booking process for each event, via Humanitix
• Maintain team rosters for working members for the Co op’s regular in-house events
• Ensure clear, consistent information is distributed through our social media and online platforms
• Uphold the Workplace Health and Safety & Responsible Service of Alcohol policies and procedures of the Co-op

Contribute to General Management & Strategic Planning:

• Oversee general running of the Co-op while on shift
• Attend and contribute to weekly Team Meetings and correspondence
• Attend and contribute to monthly Board Meetings and other relevant strategic meetings and related correspondence

Expected Start Date: 21/02/2022