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Supporter Services Coordinator

FOUR PAWS Australia
  • Join a respected global animal welfare organisation
  • Achieve true work/life balance with competitive flexible working options
  • Become part of a dedicated and supportive team who are making the world a kinder place for animals

ABOUT FOUR PAWS

FOUR PAWS is the global animal welfare organisation for animals under human influence, which reveals suffering, rescues animals in need and protects them. Our programs and campaigns focus on stray dogs and cats, companion animals, farm animals, wild animals kept in inappropriate conditions and animals affected by disasters and conflicts. In our sanctuaries, we provide a safe home for rescued big cats, bears, orangutans and elephants around the world.

THE ROLE

Reporting to the Supporter Relations and Database Manager, this role is responsible for providing warm, friendly, and informed interactions with FOUR PAWS supporters and members of the public via email, mail, phone and online. In addition, this role is responsible for accurate and effective use of the supporter relationship database (CRM) and for providing efficient and reliable administrative support.

The Supporter Relations Coordinator communicates with passion, inspiring supporters and the public about the work of FOUR PAWS in protecting the welfare of animals.

WHAT A TYPICAL DAY LOOKS LIKE

  • Develop and maintain excellent supporter relations by giving a high level of customer service, developed listening skills, attention to detail and empathy
  • Proudly represent FOUR PAWS work, promoting campaigns and animal welfare goals in conversation with donors and members of the public
  • Process and manage a high volume of financial transactions accurately and effectively, ensuring timely data entry, processing and receipting
  • Train, schedule, and manage volunteers and ensure they feel valued by the organisation
  • Fulfil debit and banking requirements, run reports and batches

ABOUT YOU

  • You have a passion for animal welfare and share the vision and mission of FOUR PAWS
  • You possess a strong work ethic; you are flexible and willing to learn new skills
  • You have the ability to communicate effectively with people from a wide range of backgrounds, including complaint handling, and the ability to convey and articulate a wide range of information both verbally and in writing
  • You have experience with customer relationship management systems, and adaptability to work across different systems
  • You have experience in outbound and inbound calling
  • You have great interpersonal skills and ability to work as part of a team and with a diverse range of people, including volunteers
  • You feel comfortable working autonomously and self-managing
  • You are enthusiastic and willing to promote FOUR PAWS and ask supporters to increase their support, including donations

SELECTION CRITERIA

  • Experience using customer relationship databases and demonstrated high-level accuracy in data entry and data verification. Specific experience with Salesforce desirable but not essential.
  • Demonstrated experience with supporter / customer service phone calls, with confidence in handling objections
  • Demonstrated high level interpersonal and communications skills, and experience working with a broad cross section of people
  • Demonstrated ability to upgrade or secure donations/sales from a broad range of customers or supporters
  • Previous experience in similar role in a not-for-profit highly desirable but not essential

Please note a satisfactory police check and COVID vaccination certificates, or exemption will be required to be provided prior to appointment.

To submit your application, click Apply Now.

To learn more, please review the position overview. If you have questions or for a confidential chat about the role, please call our office on 1800 454 228 and ask for the hiring manager.

A position description is attached.

How to apply

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