• Team/Branch: Customer Service Delivery / Customer Services
• Location: Melbourne, Sydney, Perth or Brisbane
• Employment Type: Ongoing and Non-ongoing (12 months)
• Classification: APS Level 3
• Salary Range: $67,345 to $72,589 plus plus 15.4% superannuation (pro-rata)

Fair Work Adviser role (part-time) focusing on provision of employment relations advice. Deliver quality outcomes to individuals in a supportive team-based environment, in an organisation making a real difference in the community. Generous superannuation and flexible working conditions including a hybrid work from home model, detailed training and career development opportunities.

The role

As a Fair Work Adviser, you will answer queries from a diverse range of the Australian public on complex HR and employment related matters regarding wages, leave, workplace laws and other entitlements over the phone or in writing, in a high-energy, contact centre environment.

The offer

We want you to thrive in your role and be empowered to support our customers, which is why we will support you. We provide a diverse, inclusive and supportive work environment with access to: 

• Part-Time hours to suit those who are available for 5 hours a day, four to five days a week. Typically your shift would be either 9am to 2pm or 10am to 3pm.
• Opportunity to become an expert in the field – we will provide you with the tools you need to succeed in the role, in depth and extensive training that is highly sought after both within FWO and in the private sector
• Ongoing coaching and support- each Adviser has a Coach who will work closely with them to develop their skills
• Generous leave and flexible working arrangements – annual Xmas to New Years close down in addition to 4 weeks annual leave, an ability to balance work from home and have a healthy work-life balance
• There may be opportunities to convert to a full-time role based on organisational needs and timeframes
• Our Employee Assistance Program (EAP), a free counselling service for you and your family 
• A competitive salary, plus 15.4% superannuation
• A role where you feel you are making a real difference to people’s lives 

Our commitment to development is earmarked by the professional success of many of our current and former Advisers.

Who are we

The Fair Work Ombudsman (FWO) promotes harmonious, productive, cooperative and compliant workplace relations in Australia, through the provision of education, assistance, advice and guidance to both employers and employees. Our Advisers support and empower the Australian community with knowledge, resources and practical solutions to resolve their workplace issues.

We are one of the most engaged and high performing agencies in Australia; consistently scoring above average on employee engagement and wellbeing surveys.

We have a diverse culture reflecting the diversity of the Australian community with advisers from various backgrounds and roles. Our Advisers join us with varying life skills, qualifications and experience. 

Who are you

If you think you tick the below personal qualities, you will be an ideal fit for this role:

• You are a confident communicator, who loves helping customers through complex situations
• You are able to think on your feet and adapt your communication style to suit your customer
• You love picking up new skills and are able to adapt to new challenges
• You thrive in a learning environment and embrace feedback to continually develop your skills 
• You love to excel in your role and bring a positive can do attitude that reflects in your work and customer interactions
• You love working in a team environment that is supportive and fun

Eligibility

• Australian citizenship
• Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you)

Apply now!

If you want to begin your career as a Fair Work Adviser, apply now! You will be provided with further information about how to apply for this role on our application form. 

For more information about the FWO, please visit www.fairwork.gov.au.

If you have any questions about this recruitment exercise, please email [email protected] using the subject line: Fair Work Advisor enquiry via EthicalJobs. 

A position description is attached.