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Intensive Case Manager Homelessness

Grampians Community Health

About the business

You can be more than part of your community – be someone making a difference for people in your community.

Situated in the heart of the picturesque Grampians and Wimmera regions, Grampians Community Health employs over 200 staff at three sites located at Stawell (main office), Horsham and Ararat.

We provide a safe, inclusive and respectful environment that values culture, beliefs, values, gender identity and capacity. We are compassionate, inclusive, professional, courageous and empowering.

Grampians Community Health offers a diverse range of employment opportunities and is seeking qualified and experienced professionals looking for a rewarding career, who are passionate about their work and committed to improving the lives of members of the community.

About the position

Covering the Central Grampians and Wimmera area (Stawell and St Arnaud), the objective of the Intensive Case Manager Homelessness is to achieve through the provision of intensive case management (ICM) support and related assistance, the maximum possible degree of self-reliance, empowerment and independence for people who are homeless or at risk of homelessness.

Intensive Case Management is often differentiated from standard case management by smaller caseloads and a higher frequency of client contacts. The responsibility for leading and coordinating the involvement of multiple services with clients who have high and complex needs is also a critical aspect of the ICM role.

ICM processes must ensure that multiple services are delivered in a coordinated manner and that clients can access such services in accordance with their needs. Services provided by the Intensive Case Manager Homelessness may include therapeutic support, crisis resolution, personal care, life skills training, information and advocacy and/or assistance with accessing appropriate long-term housing, training and employment opportunities.

The position will provide information and/or referrals to other service providers as relevant and appropriate. Homelessness is the state in which a person does not have access to safe and secure shelter. Safe and secure shelter is shelter of a standard that does not damage a person’s health, threaten their personal safety or marginalise them through failing to provide access to adequate personal amenities or the economic and social supports that a home normally provides.


Salary Packaging:

Grampians Community Health has generous salary packaging benefits up to $15,900 for personal expenses and meal and entertainment expenses in addition to salary and access to ATO Remote Housing Allowance (for eligible place of residence). Salary packaging is an Australian Taxation Office approved means of restructuring your salary to reduce your taxation.

Working from home:

Grampians Community Health is progressive with offering the capacity for many of our staff to work remotely from their homes where the service delivery allows for it. Access to information technology is provided to allow you the flexibility of working from home while remaining connected to Grampians Community Health staff, supervision and management.

Professional Development:

Grampians Community Health values our employees by supporting professional development to develop the knowledge and skills of our staff to better meet the needs of our clients. Clinical supervision is provided for all staff who require it for their professional practice.

Purchased Leave:

Eligible staff may purchase up to 20 days additional leave in a financial year.


Grampians Community Health recognises the importance of providing support for staff members experiencing personal or work related issues and concerns to maintain a safe and healthy working environment. Support is provided through the Employee Assistance Program (EAP), which offers free confidential, professional assistance to staff members.

To download a position description and key selection criteria form see the attachments below.

For more information visit our website Get Involved – Grampians Community Health (gch.org.au)

Note: Applications that do not complete the key selection criteria form will not be considered for interview.

How to apply

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