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Service Response Officer - Horsham

Grampians Community Health

The GCH Assist Program provides services to people in our community who require assistance in day-to-day living tasks and capacity building. Our service is offered seven days a week, 24 hours per day to members of the community. This assistance enables people to remain living independently at home and in the community in a dignified and safe manner. Our service is through a person-centred care approach as promoted by the Department of Health, the Department of Human Services and the Department of Health and Ageing models of care.

Grampians Community Health is a service provider to participants of the National Disability Insurance Scheme (NDIS). Our service provides direct outreach support, supports the linkage of participants to other appropriate services, and provides group programs. Our service assists in improving the coordination of care and increased community access and participation for participants.

The GCH Assist Service Response Officer will operate the service changes by engaging with internal and external service providers, case managers/support coordinators and clients and/or their nominated representative. The position will organise changes to the roster due to cancellations or availability of staff and adjust accordingly directly with the client within the budgets permitted. The position also includes conducting client home OH&S/Risk Assessments where needed, maintain manuals/processes and understanding different funding streams.

WORK WITH US

You can be more than part of your community – be someone making a difference for people in your community.

Situated in the heart of the picturesque Grampians and Wimmera regions, Grampians Community Health employs over 160 staff at three sites located at Stawell (main office), Horsham and Ararat.

We provide a safe, inclusive and respectful environment that values culture, beliefs, values, gender identity and capacity. We are compassionate, inclusive, professional, courageous and empowering.

Grampians Community Health offers a diverse range of employment opportunities and is seeking qualified and experienced professionals looking for a rewarding career, who are passionate about their work and committed to improving the lives of members of the community.

EMPLOYEE BENEFITS

Salary packaging

Grampians Community Health has generous salary packaging benefits up to $15,900 for personal expenses and meal and entertainment expenses in addition to salary and access to ATO Remote Housing Allowance (for eligible place of residence). Salary packaging is an Australian Taxation Office approved means of restructuring your salary to reduce your taxation. See how you can benefit from salary packaging at Grampians Community Health here with the online calculator.

Working from home

Grampians Community Health is progressive with offering the capacity for many of our staff to work remotely from their homes where the service delivery allows for it. Access to information technology is provided to allow you the flexibility of working from home while remaining connected to Grampians Community Health staff, supervision and management.

Professional development

Grampians Community Health values our employees by supporting professional development to develop the knowledge and skills of our staff to better meet the needs of our clients. Clinical supervision is provided for all staff who require it for their professional practice.

Purchased leave

Eligible staff may purchase up to 20 days additional leave in a financial year.

Employee assistance program

Grampians Community Health recognises the importance of providing support for staff members experiencing personal or work-related issues and concerns to maintain a safe and healthy working environment. Support is provided through the Employee Assistance Program (EAP), which offers free confidential, professional assistance to staff members.

THE GRAMPIANS WIMMERA REGION

The Grampians Wimmera region is renowned for its friendly welcoming community, affordable housing, close access to regional centres and the best of Victoria’s natural environment on its doorstep. More than a ‘tree change’, the Grampians Wimmera is a lifestyle like no other.

Stawell is the closest large town to the Grampians National Park and Halls Gap. It is the home of the Stawell Gift and operates one of Victoria’s largest gold mines.

Ararat is a former gold mining town within a wine and fruit growing district. It is the home of the Gum San Chinese Heritage Centre, the Langi Morgala Museum and the famous J Ward and Aradale.

Horsham is known as the capital of the Wimmera, located on the banks of the Wimmera River with easy access to a dynamic arts scene and legendary natural attractions such as Mount Arapiles, the Grampians and the Little Desert.

All Grampians Community Health employees are required to hold a:

  • Current National Police Check (no more than 3 months old from date of issue)
  • Working With Children Check for child related work

And provide proof of qualifications before commencement.

A position description and Key Selection Criteria form are attached.

How to apply

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