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Care Operations Manager

GOC Care

GOC Care is a not for profit community based provider of support services, in Aged Care, Disability and other community programs, with multicultural expertise servicing the Brisbane metropolitan, Gold Coast, and greater Brisbane regions.

The Care Operations Manager is a newly created role within our growing service. Reporting to the Director, this key leadership position is part of the GOC Management team and is responsible for the strategic and operational objectives of the Care Operations business unit.

The Care Operations Manager has responsibility for governance and compliance to the Aged Care Quality Standards and related legislation, writing and implementing policies and procedures and identifying and developing opportunities for growth.

About you

For this role, we are seeking a self-driven Community Aged Care specialist who is experienced leading, mentoring and managing a team of professionals, leading change and building a culture of success and accountability to ensure compliance and achievements of KPI’s. The Care Operations Manager should be respectful, inclusive, caring and compassionate person who genuinely cares about enabling culturally diverse clients’ live quality enriched lives supporting them to remain independent and connected to their communities.

SELECTION CRITERIA

Essential

  • Degree qualification in Health or a Qualification in Management
  • Minimum 5 years’ experience managing community aged care teams and programs
  • Current Australian Federal Police Check, First Aid and CPR and Australian Drivers Licence
  • Cert IV in Training and Assessment (TAE40116) (desirable)
  • Current AHPRA registration (desirable)
  • Demonstrated experience managing teams providing Home Care Packages, the Commonwealth Home Support Program, and clinical services to ensure meets the requirements of the Aged Care Act, the Aged Care Quality Standards and other legislation including Privacy Act and Fair Work Act
  • Highly developed commercial acumen including strong financial and data analysis skills with demonstrated achievement of targets, KPI’s and budgets
  • Highly developed leadership skills, building a culture of success, best practice, and continuous improvement through mentoring, guiding, and managing the Care Operations Team comprising Registered Nurses, Care Coordinators, Direct Care Workers and Rostering
  • Strong business development skills identifying and developing opportunities for growth in all programs
  • Proven high level problem solving and organisational skills with the ability to set priorities (for self and others), plan and organise workloads
  • High level customer service, communication and interpersonal skills with solid negotiation and conflict resolution skills
  • High level Information Technology skills including experience with Care Data Bases, MS Office, and Government aged care portals
  • Willingness to work flexible hours in order to meet organisational requirements.
  • Ability to work with people from a wide range of cultures and backgrounds with an understanding of diversity.
  • Willingness and commitment to upholding GOC Care Mission, Values, philosophies, policies, and procedures.

For a confidential discussion about the role, please call 3249 1010 and ask for Maria O’Brien or Angela Andronis.

How to apply

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