Good Return's logo
Apply Now

Applications for this role will take you to the employer's site.

More from this Employer
Good Return's logo

Field Support Officer Gender Lens Investing - Indonesia

Good Return


Good Return's mission is to enable those living in poverty to achieve economic empowerment through responsible financial inclusion and capability development. We do this by engaging with partners across the Asia Pacific, where two-thirds of the world’s poor live. We help them deliver better financial services and economic opportunities to those living in poverty.

Our work focuses on promoting responsible inclusive finance, building financial capability & consumer empowerment, and providing access to credit through our micro lending platform and impact investment programming to support SMEs in the agricultural sector.

Good Return is the registered business name of World Education Australia, an Australian Aid accredited agency and member of the Australian Council for International Development (ACFID). We hold Australia Financial Services License granted by the Australian Securities and Investments Commission. Visit www.goodreturn.org.au for more information.


We have been working in partnership with various Financial Service Providers across the Asia Pacific Region since 2010. Our current partners are located in Cambodia, Indonesia, PNG, Nepal, Philippines, Myanmar, Solomon Islands, Fiji, Tonga and Australia.

Our partnerships are based on a shared mission to provide responsible and inclusive financial services to people living in poverty as well as build the financial capability of consumers.

Our microfinance partners are committed to improving their social performance management systems, which includes implementing the seven client protection principles.

Please visit our website (www.goodreturn.org.au) for further information on our partners.


Good Return’s Impact Investing program identifies and supports small to medium sized businesses in agricultural value chains that play a vital role in bringing jobs and income to people living in poverty, especially women.

Good Return has been at the forefront of innovation in social finance since the early 2000s. Good Return is a DFAT-accredited NGO, specialising in Gender-Lens Investing (GLI) and financial inclusion. We were awarded Impact Market Builder of the Year in 2021 at the Australian Impact Investment Awards.

We have been working in partnership with various Financial Service Providers and Market Development Agencies across the Asia Pacific Region since 2010. Our current partners are located in Indonesia, Cambodia, Nepal, Philippines, Solomon Islands, Fiji, Tonga & Samoa.


CROWDE is a locally owned start-up agri fintech in Indonesia with a lending license from Indonesia Finance Authority (OJK) and the Central Bank. Their mission is to empower farmers to become Agropreneurs, as opposed to simple providers of labour. CROWDE have chosen to specialise in this area, as the majority of the aforementioned farmers live in poverty due to the fact that the agriculture ecosystem in Indonesia puts farmers at a significant disadvantage to the middlemen who provide the capital. CROWDE has been a Good Return partner since December 2021.

Job Description

FSO Program Objectives

The Field Support Officer (FSO) program provides opportunities for skilled volunteers to work with Good Return and its partner organisations. The FSO Program has enabled previous volunteers to build their careers in the international development sector, with a number now in paid roles both in Australia and overseas.

The objectives of the Field Support Officer (FSO) Volunteer Program are for FSOs to:

  • Gain valuable experience living and working in a developing country as part of a professional team
  • Assist with the implementation of Good Return and partner objectives and specific programs
  • Strengthen relationships with partners by enhancing communication and coordination
  • Support Good Return’s communications and marketing

The Gender Lens Investing FSO position will be placed in Indonesia and reports to Impact Investment Manager, coordinates impact investment process, and liaises with other teams to ensure effective partnerships and programs implemented in Indonesia.

Assignment Objectives

The assignment objectives of the Financial Education FSO are to provide support to CROWDE, a fintech, Good Return’s partner since 2021.


  1. Gender Lens Investing
    1. Support Impact Investment Manager to ensure effective impact investing partnership and programming in Indonesia.
    2. Support the administration and maintain impact investment databases and reporting.
    3. Support the capacity building of FSP partners in Indonesia to ensure effective program implementation to ensure compliance with Responsible Investment Principles and DFAT accreditation.
    4. Build both Good Return staff and partner staff capacity and engagement in social inclusion and social protection
    5. Collaborate with the Asia Regional Manager and Gender Specialist in supporting CROWDE implement and monitor their ongoing Gender Action Plan activities, such as implementation of Gender Equality & Preventing Sexual Exploitation and Harassment training for all CROWDE staff and other actions
    6. Collaborate with the Monitoring & Evaluation team, Financial Education, Responsible Investing Finance teams to enhance partner effectiveness.
    7. Support effective communications between Indonesian partner organisations, and Good Return team.
  2. Development activities:
    1. Research, identify and follow up on funding opportunities – contacts, web search, etc. according to Good Return strategy and mission/vision
    2. Coordinate funding proposal writing with partners in Indonesia
    3. Support partnership development, due diligence and follow up
  3. Organisation level
    1. Occasional production of photographs and/or video for the Good Return website or social medias
    2. Other responsibilities as identified during the year



  • You must be an Australian citizen or have permanent residency to apply for this position. Applicants not meeting this requirement will not be considered.


  • Passionate for social economic inclusion, especially for women and people with disabilities.
  • At least one to three years of work experience (paid or unpaid) relevant to Good Return’s program areas, such as international development, finance/banking or adult education
  • Experience in coaching, training or mentoring
  • Interest and understanding in gender equality issues
  • Independent living or travel experience, preferably in a developing country
  • Self-motivation and desire to learn
  • Strong written and verbal communication skills and an ability to adapt content for various channels and audience
  • IT skills, particularly Microsoft Word and Excel
  • Experience working in a cross-cultural context, especially within team
  • Teamwork skills


  • Experience living and working in a developing country (preferably in the Asia Pacific region)
  • Knowledge of/experience in financial inclusion, monitoring and evaluation
  • Foreign language skills (especially Bahasa Indonesia)


  • Independence and resilience
  • Cross-cultural awareness and sensitivity
  • Patience, tolerance and open-mindedness
  • Responsible (for own actions, upholding integrity)
  • Initiative and ability to adapt to isolated settings with limited resources
  • A sense of humour!



  • Induction training
  • Health check and vaccination expenses
  • Visa expenses
  • International airfares at the commencement and conclusion of the assignment

Settling in:

  • Support to find and book initial accommodation; it is the responsibility of the FSO to secure long-term accommodation
  • First 2 monthly allowance payments paid in advance to assist with set-up costs in-country
  • Orientation support (negotiating lease agreements, shopping options, etc.)

During assignment:

  • Support, monitoring and security guidance from Supervisor and Good Return regional & Sydney offices
  • Monthly allowance (to cover living and accommodation expenses)
  • Language allowance
  • Travel insurance
  • Professional development opportunities
  • Debrief following conclusion of placement

Additional information

Length of assignment: July 2022 to December 2023 (18 months)

Level of effort: Full time 38 hours per week plus occasional weekend activities

Allowance: Volunteer provided with monthly volunteer allowance

Additional information: The placement will commence in-country in July 2022. Later commencement dates and/or periods of less than 18 months will not be considered.

Good Return will provide international airfares, certain pre-departure medical costs, visa expenses, insurance and a monthly living allowance (including accommodation costs).

How to apply:

Applications can be submitted via the Apply Now button below.

Applicants should provide a CV and a cover letter that clearly states your Australian citizenship/permanent residency status, and addresses the selection criteria listed in the full position description, along with your phone contact details. Cover letters can be included in the messages section or uploaded together with a CV file.

Please indicate in your cover letter which role/s you wish to be considered for, but apply only for your preferred role (you do not need to submit multiple applications).

Please indicate how you heard about this position.

Enquiries can be directed via the Good Return website.

Applications close: COB 30th June 2022

Additional notes:

  • Good Return is an inclusive organisation. We strive to build a team that truly represents our diverse society and those of the Asia-Pacific communities we operate in. We actively encourage all applicants, regardless of gender, age, ethnicity, disability and sexuality, to apply. If you require adjustments to the recruitment or interview process to accommodate your specific needs, let us know and we will try to provide them.
  • Good Return is a child safe organisation. Our recruitment processes reflect our commitment to the protection of children from abuse; successful candidates will need to comply by our Child Protection Policy and undergo pre-employment checks.
Apply Now

Applications for this role will take you to the employer's site.

Email me more jobs like this.