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Community Financial Inclusion Officer

Good Shepherd Australia New Zealand
  • Full-time, Ongoing, Monday to Friday, 8.30am - 4.30pm
  • $74,179 per annum (+ super)
  • Collingwood Good Money

Good Shepherd

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Money

Good Money is a joint initiative of Good Shepherd, NAB, and the Victorian Government providing community finance products and services within a place-based model. Due to renewed funding we are advertising for a number of roles across our four sites.

About the role

The Community Financial Inclusion Officer works directly with our clients to guide them through the various services offered by Good Money, including No Interest Loans applications and budgets. These services aim to improve the wellbeing and social Inclusion of people who are disadvantaged and on low incomes. Our clients are at the centre of everything we do.

Using your community services skills, you will assess client needs, eligibility for our services, assist with loan applications, maintain excellent customer records, make appropriate referrals to internal or external supports and assist with day-to-day operations of the Good Money site.

The role will see you working in a small, close-knit team where warmth, professionalism and diligence are shared values.

About you

We're looking for someone with a Certificate or Diploma in Community Services, or equivalent experience working with disadvantaged/vulnerable clients.

If you are warm, professional, committed and reliable and find it easy to learn new systems and processes, we'd love to hear from you.

You must be willing and able to again:

  • Certificate or Diploma in Community Services, or equivalent community services experience
  • Experience working with complex clients or customers would be highly regarded
  • Ability to work from different sites if required
  • A satisfactory National Police Check (or International police check If you have resided outside of Australia within the last 5 years)
  • A current Employee Working with Children’s Check (WWCC) or state equivalent
  • Proof of the right to work in Australia
  • The above requirements will need to be supplied and verified prior to commencement

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

To find out more about the role and to review the position description please see attachment below or explore our website: www.goodshep.org.au.

Please apply as soon as possible, applications are considered as they are received.

In line with various State Government's COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and Capability Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

How to apply

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