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Financial Capability & Intake Officer - Family & Domestic Violence NILS

Good Shepherd Australia New Zealand

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

  • SCHCADS Level 5.1 $84,849 (plus super and salary packaging)
  • Full Time, Fixed Term Contract until 31 December 2022
  • 38 hpw, M-F with a rotating roster to cover BH across Australia. Need to be available between 7.30am – 7pm depending upon your State
  • Working from home

As the initial point of contact for referral agencies and clients seeking to access a No Interest Loan, you will be required to assess a person’s presenting financial, personal and any other relevant circumstances; provide information and options, and make meaningful referrals. You will undertake high quality, trauma informed intake and assessment to order to determine eligibility for an FDV NILS loan whilst providing a triage response and warm referral to internal or external services.

About you

  1. Practice experience in community service, financial counselling or financial capability service delivery in assessment and intake roles
  2. Experience working with women affected by family violence, or within the family violence sector, and an understanding of financial abuse (Essential)
  3. Diploma in Community Services or Core Financial Capability units of the Diploma of Financial Counselling preferred
  4. Ability to communicate and demonstrate human rights, social and economic justice in practice
  5. Understanding of the Australian financial and credit system, including debt traps
  6. Skills in phone intake, assessment and triage
  7. A knowledge of referral options and the ability to make specialised referrals in response to identified client goals
  • A satisfactory National Police Check
  • A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
  • A current Employee Working with Children’s Check (WWCC) or state equivalent

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

To find out more about the role and to review the position description please explore our website: www.goodshep.org.au

A position description is attached.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

How to apply

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