• Full-time / Part-time (negotiable), permanent
• SCHADS Level 5, $86,546.43
• Hybrid working (office, co-location site and home) and Marrickville NSW office

The Financial Independence Hub (FIH) is co-designed by people with lived experience of domestic and family violence (DFV). It is a national, innovative program developed by Good Shepherd in collaboration with The Commonwealth Bank of Australia. The FIH is a recovery program designed to support individuals who have experienced financial abuse as part of domestic and family violence (DFV).

The goal of FIH coaching is to partner with participants to build their confidence to undertake self-directed behaviour change. Coaching focuses on participants feeling empowered to manage their finances effectively, to recover from the impacts of financial abuse and avoid future financial problems. The behaviour change process is client-driven and designed to support participants to take actions to reach their stated goals. Coaches are not experts; they provide encouragement and support rather than advice.

In this role you will be responsible for:

• Receive and respond to phone, email and face to face (where feasible) enquiries from participants and referral agencies
• Be able to recognise financial risk factors, prioritise and facilitate referrals to other services such as financial counselling
• In collaboration with the participant, make decisions about the pathway of support
• Match and allocate participants to a Financial Coach, considering the participants needs and availability with the coaches skill set and capacity
• Assist participants with applying for the Financial Independence Hub no interest loan product including the loan origination system and to share information as appropriate
• Provide ongoing support to hub participants through the provision of support tasks that facilitate the participant taking action to achieve their financial roadmap goals; including developing budgets, warm referrals, research, advocacy and system and service navigation.
• Contribute to the promotion of the FIH including delivering FIH presentations and workshops either remotely or in person.

About you

• A tertiary qualification or relevant work experience in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling, Customer Service or an equivalent field
• Experience in responding to and phone, email and face to face enquiries, intake and assessment
• Experience and understanding of domestic and family violence including financial abuse
• Experience navigating complex service systems, identifying suitable referral pathways and facilitating warm referrals that align with participant goals.

People with a personal or professional understanding of the experience of financial abuse, domestic and family violence are strongly encouraged to apply.

To find out more about the role and to review the position description please explore our website www.goodshep.org.au.

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Additional purchased annual leave
• Flexible work hours/working from home where possible
• Long service leave due after 10 years, with access after seven
• Employee Assistance Program, a free and confidential counselling service

To find out more about what we offer please explore our website www.goodshep.org.au/careers-with-us/.

In line with various State Government's COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and Culture Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

A position description is attached.