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Program Manager - Family Violence Services

Good Shepherd Australia New Zealand

about Good Shepherd

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

  • Full Time, Ongoing
  • Bayside Peninsula Location

The Program Manager, Family Violence Services is responsible for the operational delivery of the Family Violence services within their allocated portfolio, including clinical and operational risk management, service quality and, measuring and reporting of client outcomes. Reporting to the General Manager Safety & Resilience, this multidisciplinary role brings together the Program Manager’s expertise and understanding of people leadership, quality, innovation, and service improvement skills, to ensure delivery of valued services and outcomes to clients consistent with service agreements and GSANZ’s vision and strategy.

About you

  • Formal qualifications in Social Work, Health Services or related discipline, and evidence of Registration where applicable
  • Relevant experience in a leadership role, with a focus on Family Violence Services.
  • Demonstrated experience in leading and managing staff, including practice supervision, recruitment and managing individual key performance indicators.
  • A strong understanding of the funding, governance, legislative requirements, and contemporary quality frameworks operating in the sector.
  • Strong consultation and collaboration skills, and the ability to work in complex work environments.
  • Experience in managing service contracts, with demonstrated understanding of service quality requirements.
  • Demonstrated experience in monitoring and reporting program performance to targets, program outcomes and risks.
  • Demonstrated ability to manage financial and non-financial resources in line with program requirements.
  • A current Full Australian Driver’s License
  • A satisfactory National Police Check
  • A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
  • A current Employee Working with Children’s Check (WWCC) or state equivalent

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

To find out more about the role and to review the position description please explore our website: www.goodshep.org.au.

Please apply as soon as possible, applications are considered as they are received.

In line with various State Government's COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and Capability Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

A position description is attached.

How to apply

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