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Team Leader - Financial Independence Hub

Good Shepherd Australia New Zealand
  • This is a designated First Nations Role.
  • Join a true values-based , mission-driven organisation
  • Queensland based, flexible location
  • Full time, ongoing position (part time will be considered)
  • $104, 926.44 plus super, generous salary packaging benefits (up to $18,000/year tax – free) & gifted leave

This is a designated First Nations Role. We are working with a First Nations Consultant who will sit on the selection panel and provide mentoring for the successful candidate for up to 3 months upon commencement in the position.

The role is hybrid working from home as well as local Good Shepherd Office or partner agency, ideally located on the lands of the Gimuy-walubarra Yidi (Cairns), Turrbal and Jagera people (Brisbane) OR Yugembeh people (Southport ). Other locations will also be considered.

The Financial Independence Hub (FIH) is co-designed by people with lived experience of domestic and family violence (DFV). It is a national, innovative program developed by Good Shepherd in collaboration with The Commonwealth Bank of Australia. The FIH is a recovery program designed to support individuals who have experienced financial abuse as part of domestic and family violence (DFV).

The goal of FIH coaching is to partner with participants to build their confidence to undertake self-directed behaviour change. Coaching focusses on participants feeling empowered to manage their finances effectively, to recover from the impacts of financial abuse and avoid future financial problems. The behaviour change process is client-driven and designed to support participants to take actions to reach their stated goals. Coaches are not experts; they provide encouragement and support rather than advice.

Due to team growth, we have an exciting opportunity for a Team Leader to join the Financial Independence Hub. The Team Leader will provide day-to-day operational leadership and supervision to the FIH team supporting the delivery of a high-quality access, financial coaching and referrals to participants accessing the services of the Financial Independence Hub. The Team Leader is also responsible to increase awareness of FIH and support the delivery of the Stakeholder Engagement Plan.

Key responsibilities include, but not limited to:

  • Develop and lead a geographically dispersed team recognising individual strengths, needs and areas for development
  • Promote team wellbeing and take responsibility for own wellbeing
  • Stakeholder engagements and referral pathways developments including delivering FIH presentations, workshops and training
  • Collaborate with the team and provide insights and recommendations for continuous improvement including the review, development and adaptations of the program

About you

Being an Australian Aboriginal or Torres Strait Islander person is a genuine occupational qualification for this position, under the Anti-Discrimination Act section 14D.

The selection criteria:

  • A tertiary qualification or relevant work experience in Coaching, Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling, or an equivalent field
  • Experience leading a dynamic geographically dispersed team
  • Experience and understanding of domestic and family violence including financial abuse - people with a personal or professional understanding of the experience of financial abuse, domestic and family violence are strongly encouraged to apply
  • Experience in coaching, and the application of trauma informed and strengths based practice
  • Experience working with diverse groups and cultures and understanding intersectionality
  • Experience in community services, financial capability, financial counselling or similar
  • Excellent communication, organisational and interpersonal skills, including an ability to quickly build rapport
  • Evidence of Covid-19 vaccination, or medical exemption is required for this position.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • Salary packaging (which can add up to $18,000 in tax-free pay per year)
  • Cultural and ceremonial leave
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Paid study leave
  • Flexible work hours/working from home where possible
  • Employee Assistance Program, a free and confidential counselling service

To find out more about the role and to review the position description please see the attachment below.

To submit your application, click Apply Now.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

In line with various State Government's COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and Capability Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees.

You may be required to obtain particular vaccines or immunisations in order to perform the inherit requirements of this position. This Includes but Is not limited to the COVID-19 vaccine/immunisation.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

How to apply

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