Good Samaritan Inn's logo
More from this Employer
Good Samaritan Inn's logo

Case Support Worker

Good Samaritan Inn


The Good Samaritan Inn delivers crisis and transitional accommodation and support to victim survivors of family violence and women experiencing homelessness in the northern suburbs of Melbourne. GSI delivers these services through the provision of supported accommodation and outreach services.

An exciting opportunity is available to join an established organisation dedicated to providing crisis services for women and children experiencing family violence.

  • Opportunity to be part of growing service delivery model
  • Located in Melbourne’s North
  • Part Time Ongoing role (Sleep over shift)


The Case Support Workers primary role is to provide a trauma-informed, non-judgmental, emotional, and practical support to women and children who have experienced family violence and homelessness. Most of this support will take place whilst women and families are residing at the Good Samaritan Inn’s crisis accommodation facility.

Support Work involves a variety of tasks including welcoming women and families to the service and providing an intake function, undertaking ongoing risk assessment and safety planning, liaising with external agencies, and ensuring that the environment is friendly, culturally inclusive and client focused. Support work with women and children also involves leading play and other creative activities, group work, de-escalating behaviours and responding calmly and supportive to people in crisis. In addition to these tasks, this position involves practical responsibilities such as making up rooms, cooking and cleaning.

This position consists of shifts during the week, weekend, and overnight (sleep-over). As such, this position will be required to be performed both within a team environment and in a solo capacity with On-Call support as required.

Please see the full Position Description.


  • Relevant tertiary level qualifications and/or at least 5 years’ experience working with women and families affected by family violence and trauma within a community services or residential setting. Must meet new minimum mandatory requirements (Rec 209).
  • Demonstrated experience and knowledge of working with women and children who have experienced multiple disadvantages
  • The capacity to work effectively in both a standalone role and as part of a team
  • The ability to apply evidence-based approaches to identify family violence risk and child and family vulnerability, drawing on specialist experience of working with vulnerable families
  • Demonstrated ability to work in a collaborative way and display high levels of resilience
  • High professional standards and dedication to quality service
  • Capacity to relate effectively with staff, guests and volunteers
  • A commitment to working with people from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, lesbian, gay, bisexual, transgender, gender diverse, intersex and queer communities
  • First Aid training

Aboriginal and Torres Strait Islander people are encouraged to apply for this position.

A position description is attached.

How to apply

This job ad has now expired, and applications are no longer being accepted.

Email me more jobs like this.