The Haymarket Foundation exists to provide opportunities to people who have been marginalised by society. We understand that the people we work with come from a background of complex trauma, and we use this understanding to advocate and deliver multidisciplinary services that are inclusive, safe, and offer freedom of choice.

We are seeking an energetic, flexible, enthusiastic individual to join our team as a Case Manager in our outreach program Rapid Response. The role will support clients experiencing homelessness to establish sustainable housing pathways whilst delivering holistic and responsive case management.

ABOUT THE ROLE

The role of the Rapid Response case manager is to support people over the age of 18 who are either at imminent risk of homelessness or who have recently become homeless. A major component of the role is supporting clients in our outreach properties, through adaptive case management whilst focusing on long-term client directed outcomes.

External relationship building across external networks, relevant accommodation services/Housing NSW/boarding houses is also critical to the role. The successful candidate will be supported through external supervision, regular team meetings and staff development activities.

This position is Monday to Friday and reports to the Manager of Homelessness and will work closely with other staff members. The program is located in Chippendale and has a salary and conditions as per Grade 4 of the SCHCADS Award.

KEY SELECTION CRITERIA: ESSENTIAL (E), DESIRABLE (D)

• A minimal qualification (Diploma) in community services, social sciences or related field. (E)
• Demonstrated experience working with clients, presenting with co-morbidities. (E)
• A minimum of 3 years in a case management role (E)
• Demonstrated experience of the systemic barriers faced by people with unaddressed complex trauma and long-term homelessness. (E)
• Demonstrated experience in an outreach (case management) capacity (E)
• Demonstrated communication skills specifically in client rapport building and advocacy. (E)
• A working understanding of trauma informed care and other therapeutic interventions. (D)
• Demonstrated working knowledge of the SHS, NGO and government services sector. (E)
• Proven ability to engage with clients and to set clear professional boundaries. (E)
• Demonstrated ability to achieve program KPI’s and client outcomes. (E)
• Demonstrated working knowledge of the community and social housing sector. (E)
• Data entry experience/competent user of Microsoft Office suite. (E)
• National criminal record check (E)
• Disclosure of any restrictions that impact upon your role as a practitioner. (E)
• Valid driver’s licence. (E)
• Proof of vaccination. (E)

Please note the Haymarket Foundation is an equal opportunity employer, anyone who meets the above criteria will be considered for this role. Aboriginal and Torres Strait Islanders, people from CALD backgrounds and LGBTIQ communities are strongly encouraged to apply.

For more information contact [email protected], using the subject line: Case Manager - Rapid Response Program enquiry via EthicalJobs.

Applicants who do not meet all of the essential criteria will not be considered for interview.