About HDAA:

HDAA is the latest acquisition for Bureau Veritas' Certification division. HDAA is a specialist provider of audit and assessment services for health and human service organisations. We provide certification, accreditation and verification assessments across a range of quality standards, management standards and safety and quality frameworks, specifically for health and human services.

The range of organisations we work with include disability services, child & family services, health services, dental practices, age care services, and other public and private, community-based organisations.

We work “For the better” because the work we do leads to better organisations and better lives. We work collaboratively with organisations to improve the lives of others; not just because this is our ethos, but because we know that people deliver for the better when we’re collegial, educative and work together as one team.

HDAA formed a strategic partnership with Bureau Veritas, to create a certification division focused on audit and assessment of health and human services. This collaboration provides greater depth and breadth to diverse career opportunities for all HDAA staff. Bureau Veritas is a global leader in Testing, Inspection and Certification services.

About the role:

The Operations Coordinator role includes duties relating to the efficient and effective management of assessment scheduling, planning and coordination, maintaining compliance and contractual requirements with the Aged Care Quality and Safety Commission (the Commission), and maintaining internal and external stakeholder relationships in line with the values and culture of HDAA.

Responsibilities:

• Schedule, plan, and coordinate assessments (including travel arrangements, pre and post assessment activities)
• Communicate with assessors in relation to assessment coordination as required
• Liaise with technical review team as needed
• Maintaining relevant functions in the HDAA “Step” client management system
• Identifying improvements to the HDAA operating systems
• Support relevant project work as required
• Contributing to the HDAA culture in line with the organisation purpose and values
• Participate in HDAA’s commitment to social responsibility

Requirements:

• Demonstrated experience in an office administration or coordination role
• Competency in CRM and MS Office including Word, Excel and Teams
• Experience in a fast paced work environment
• Strong time management skills and the ability to balance priorities to meet defined timeframes
• Advanced communication, interpersonal and influencing skills
• Maintain a satisfactory National Criminal History Record Check
• Abide by the required Code of Conduct and Code of Ethics
• Be legally able to work in Australia and be an Australian resident

Desirable skills / experience:

• Knowledge of the health and/or human services sector
• Tertiary qualifications in social science, public health, allied health or business

Benefits:

We offer an attractive salary and an opportunity to develop your experience in a leading global organisation. You will also have the flexibility to work from home or the closest Bureau Veritas office.

Your career is about more than building a resume—it’s a chance to leave your mark.

Make an impact doing work you can be proud of. Contribute to a global mission to enhance standards with integrity, and help us create a brighter future for our next generations, and a safer society for us all.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.