• Make a difference to young people, join a well-recognised national not-for-profit
• Maximum term contract to January 2026 - (leave cover)
• Hybrid role, WFH and in our Melbourne CBD office
• Collaborative team environment with generous salary packaging and leave benefits

What is headspace National

headspace is the leading youth mental health organisation in Australia. Recognised nationally, headspace helps thousands of young people, and their family and friends, access vital support through our headspace services in over 154 communities across Australia. To learn more about headspace and the services we offer, visit headspace.org.au.

About the role

This exciting and diverse leadership position reporting to the Chief Information Officer will:

• Ensure the day-to-day systems, internal governance and administration processes are working optimally to support staff and the effectiveness and accountability of the headspace National Office IT Operations.
• Be responsible for managing cybersecurity risk and mitigations at headspace, ensuring client data is protected.

Key responsibilities of this role will be to:

• Lead and mentor a team responsible for supporting the day-to-day IT needs of headspace National Office.
• Oversee the Information Technology and communication systems of the organisation.
• Manage the delivery of IT Operations led projects.
• Manage cybersecurity risks and their mitigations.
• Oversee the delivery of after hours on-call support services.
• Ensure IT support documentation and DRP documentation is adequate and complete.
• Pro-actively recommend changes to IT Infrastructure and systems.
• Monitor any issues to ensure appropriate prioritisation, resolution and root causes.
• Ensure stakeholder management is at optimal level.

Who we're looking for

headspace is seeking someone with:

• Strong experience in IT Operations and help desk service across a range of environments.
• Previous experience in managing and leading IT staff.
• A strong service and delivery focus.
• Well-developed interpersonal skills and stakeholder relationship building.
• Demonstrated experience in quality improvement.
• Exceptional time management, organisational and administrative skills.
• Proven ability to work confidentially and productively with a high level of tact and diplomacy.
• Ability to exercise sound judgement within delegated authority.
• Very strong attention to detail and the ability to see issues through to conclusion.

What's on offer

• A workplace where people are encouraged to bring their whole selves to work
• Excellent salary packaging up to the maximum amount ($15,900) - For more information on salary packaging, please refer to: https://www.smartsalary.com.au/
• Hybrid work environment where you can work from home and in the Melbourne CBD office
• Professional development opportunities
• First-rate CBD location with great on-site facilities
• A focus on wellbeing
• A commitment to diversity

How to Apply

• Click on 'Apply Now' to view the position description, and to complete your application.
• Your application must include a resume and cover letter telling us why you are the best candidate for the role considering the Key Responsibilities found in the position description.
• For more information contact Rosa Scaffidi, Head of IT Operations on [email protected] using the subject line: IT Operations Manager enquiry via EthicalJobs.

To be eligible for this position you must

• Have the right to live and work in Australia
• Have a current Working with Children Check (WWCC) or equivalent, and/or pass all of the WWCC(s) required for this role (please note that for some roles, headspace requires WWCCs for other State/Territories in addition to your Home State)
• Satisfactorily undergo a headspace Police Check

headspace is committed to being a child safe and child friendly organisation that recognises, respects and promotes the rights of children, young and vulnerable people.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies.