What is headspace National

headspace is a well-recognised, national not-for-profit organisation making a difference to the lives of young people aged 12-25 years. headspace is made up of 150+ Centres across Australia, supported by headspace National office. To learn more about headspace and the services we offer, visit headspace.org.au.

The role

headspace is looking for an IT Support Officer to join our IT Operations Team to work with and support all departments of headspace National. This role will ensure that all IT administrative and support tasks and functions are carried out with a high level of accuracy and customer service. This position has confirmed funding for 2 years.

Key deliverables of this role will be:

• Provide technical and troubleshooting IT support at Level 1-3
• Evaluate and procure IT software and hardware, as well as install, configure and maintain hardware and software for new and existing employees
• Ensure all IT support and service request tickets are responded to and/or resolved in a timely manner in line with their severity/priority
• Anticipate potential issues, make suggestions to mitigate issues and identify opportunities for continuous improvement
• Provide after-hours IT Support, under the IT team after-hours support roster

Who we're looking for

headspace is seeking:

• A combination of relevant experience or education/training in a corporate IT support position including in first level IT support and IT systems. New graduates will also be considered for this role.
• Advanced technical and troubleshooting skills, with a continuous improvement approach
• Strong stakeholder management with well-developed interpersonal skills and a customer centric approach
• Well developed ability to multi-task and problem solve in order to achieve outcomes within agreed timeframes and under time pressures
• Understanding of LAN environments and VoIP and SharePoint would be advantageous

What's on offer

We proudly offer a workplace where our people are able to bring their whole selves to work. We also offer:

• Generous salary packaging - up to the maximum amount for a charity organisation ($15,900). For more information on salary packaging, please refer to: https://www.smartsalary.com.au/
• Flexible work environment - current work from home/work from office hybrid model and other options to support work/life balance
• Professional development opportunities - including leadership programs, regular line management support, one on one and group coaching and tailored skills development
• Outstanding CBD location, with excellent on-site facilities
• A focus on well-being - Social and wellbeing committees, EAP, other initiatives to support a holistic approach to wellbeing
• A commitment to diversity - we welcome all people, irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity

Application Process

Please click the 'Apply Now' button. You can also see the position description through this process. Please upload your resume and a cover letter addressing the 5 key deliverables listed above.

We are keen to fill this role with the right person as soon as we can and therefore might start looking at applications sooner rather than later, so if this role sounds like you, be sure to apply by submitting your CV as soon as possible.

To be eligible for this position you must have the right to live and work in Australia. A Working with Children Check (or State/Territory equivalent) and a Police Check are required for this position.

For more information, please contact: Andrew Jacobs on 03 9027 0158

The headspace Reconciliation Action Plan was launched in July 2019 and was developed through a co-design process with staff across the organisation. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies.

headspace is committed to being a child safe and child friendly organisation that recognises, respects and promotes the rights of children, young and vulnerable people.