• Make a difference to young people by joining an innovative and well recognised NFP
• Hybrid working model, work from home and in our CBD office
• Be part of a strategic and collaborative team

What is headspace National

headspace is a well-recognised, national not-for-profit organisation making a difference to the lives of young people aged 12-25 years. To learn more about headspace and the services we offer, visit headspace.org.au.

About the role

The Quality Advisor will work collaboratively with the organisation's senior leaders, managers and staff to promote a culture that facilitates the delivery of high-quality service provision through monitoring, improving and evaluating the quality and safety of headspace clinical and corporate program offerings. This role will ensure effective quality governance systems are in place and provide support to quality improvement initiatives, clinical incident and risk management. Key deliverables of this role will be:

• To support the implementation of robust quality, governance and risk management processes across clinical and corporate programs
• To work collaboratively with the organisation's senior leaders, managers and employees to foster a culture that facilitates the delivery of high-quality service provision to all young people, their families and friends accessing headspace
• Build the capacity and understanding of the workforce to understand, engage and align with quality and clinical governance practices to meet relevant accreditation standards, legislative and contractual obligations and continuous improvement objectives.
• Identify and manage impact to clinical safety from incidents as part of incident response
• Provide incident and feedback response activities

Who we're looking for

headspace is seeking an experienced and innovative professional with well-developed understanding and experience in the health or community services quality and safety field, including clinical governance:

• Approved tertiary qualification in a health-related discipline, including health or community service management and/or extensive experience in a quality/risk management health-based role.
• Demonstrated ability to support managers and employees to monitor, evaluate and improve services through an effective organisational governance approach and provision of tools, methods and resources relevant to the health or community sector.
• Demonstrated experience in both clinical and non-clinical incident and feedback management & investigation.
• A well-developed understanding of the principles of quality, safety and risk management.
• Demonstrated understanding and experience in healthcare quality management systems and preparation for accreditation.
• Ability to work both independently and collaboratively as a productive team member in a time pressured role whilst managing multiple tasks.
• Strong alignment with the values of the organisation under The headspace Way

What's on offer

• A workplace where people are encouraged to bring their whole selves to work
• Excellent salary packaging up to the maximum amount (for further info go to Smart Salary)
• Hybrid work environment where you can work from home and in the CBD office
• Professional development opportunities
• First-rate CBD location with great on site facilities
• A focus on well-being
• A commitment to diversity
• This is a full time position

How to Apply

• Click on 'Apply Now' to see the position description, and to complete your application where you need to upload a resume and cover letter telling us why you are the best candidate for the role considering the 'key responsibilities' found in the position description
• We will fill this role as soon as we find the right person and will be reviewing applications as soon as received, so if this role appeals to you, apply now
• For more information contact Michelle Williams, Head of Head of Quality, Risk and Safety email: [email protected], using the subject line: Quality Advisor enquiry via EthicalJobs.

To be eligible for this position you must have the right to live and work in Australia. A Working with Children Check (or State/Territory equivalent) and a Police Check are required for this position.

headspace is committed to being a child safe and child friendly organisation that recognises, respects, and promotes the rights of children, young and vulnerable people.

The headspace Reconciliation Action Plan was launched in July 2019 and was developed through a co-design process with staff across the organisation. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies.