The Health Consumers' Council of WA (HCC) is an independent community based organisation which was established in 1994, representing the consumer's voice in health policy, planning, research and service delivery. The Council provides an advocacy service to health consumers experiencing difficulties in the health system as well as training and support for consumers who want to support reform processes as a consumer representative. We stand for equitable, person-centred, quality healthcare for all West Australians.
About the role
HCC is seeking applications for the role of Senior Advocate at 0.8FTE. The successful applicant will lead the advocacy team to work with people – health consumers – who may be experiencing issues within the WA health System. They will be responsible for the overall contract delivery of the service.
It can be difficult for consumers to navigate the Western Australian health system, or to give feedback if they are unhappy with any aspect of their healthcare experience. HCC's Individual Advocacy Service provides flexible, individualised advocacy support. This includes providing information about health rights, attending appointments with consumers’ and assisting them to make a complaint.
The successful candidate will love working with us if they:
- Are an inclusive leader that focuses on developing capability and elevating others
- Are passionate about health consumer rights
- Are a strong communicator
- Love to problem solve - able to consult but also with sound decision making skills
- Are curious and agile
- Are supportive, flexible, compassionate, fair and honest
Diversity & inclusion
HCC strongly encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and lesbian, gay, bisexual, transgender, intersex + people.
If you require any adjustments to submit your application or to have a confidential discussion about the role, please contact Pip Brennan firstname.lastname@example.org, using the subject line: Senior Advocate enquiry via EthicalJobs.
- Well-developed team leadership and management skills, with a focus on fostering an inclusive and supportive environment whilst monitoring, driving performance and providing direction.
- An understanding of the social determinants of health, systemic barriers and complex trauma when working with people experiencing vulnerability and disadvantage, and the ability to operate from a trauma informed lens.
- Knowledge of the WA health system and complaint resolution mechanisms.
- Substantial experience in the provision of advocacy services in a service delivery environment.
- Highly developed communication and interpersonal skills to be able to advocate, negotiate, influence, mediate and develop effective workplace relationships with consumers and other stakeholders.
- Strong organisational skills to manage competing priorities simultaneously, in order to meet deadlines.
- Highly developed conceptual, analysis, and written communication skills.
- Tertiary qualification in a relevant discipline.
- Understanding of the Mental Health Act 2014 and other relevant legislation.
- Experience working with people outside of the dominant culture, including Aboriginal and Torres Strait Islander peoples or people from non-English speaking backgrounds.
Other employment requirements:
- Must hold Australian citizenship, or be a permanent resident of Australia
- Must be proficient in the use of technology including email, the internet and Microsoft Office
- Must hold a current drivers licence
- National Police Clearance
- Must be able to show proof of double Covid-19 vaccination status
- Lead the delivery of the Individual Advocacy Service whilst actively encouraging your team to contribute to service planning and quality improvement.
- Provide support and supervision to your team including via day-to-day supervision, coaching and professional development.
- Ensure quality standards are achieved by developing and implementing processes and procedures to maintain professional, meaningful, and equitable service delivery.
- Ensure the team capture high quality case notes, outcomes information and other data into the Case Management System in a timely manner.
- Maintain knowledge of new legislation and current trends and disseminate across your team.
- Liaising with external stakeholders.
- Provide advocacy support to a small caseload of consumers.
- Produce quality and accurate contract and monitoring reports.
- Salary packaging.
- Flexible, family-friendly workplace.
- Working from the office and home.
- Meaningful work.
The Job Description form is available here: https://www.hconc.org.au/wp-content/uploads/2022/01/Senior-Advocate-2021-JDF-FINAL.pdf