Able Foods's logo

Client Support Specialist

Able Foods

ABLE FOODS

Able Foods powered by Australian of the Year Dylan Alcott joined forces with Kinela in 2021. Able Foods is Australia’s largest provider of meals for NDIS participants!

We are a specialist NDIS provider who deliver dietician designed, quality meals to thousands of Australians with disability every week. Able Foods is a certified B-Corp organisation which means we place our purpose above profits and use our business as a force for good.

THE ROLE

As a Client Support Specialist, you will be a part of a collaborative and vibrant team that supports participants of the NDIS, their families and support circles to access healthy meals in line with their goals. You will support them after they have been onboarded to ensure our clients and their support circles have everything they need week to week and assist in maximising the benefit of our services throughout their NDIS plan and subsequent plans.

You will assist our customers in taking control of their health through specialised, nutritious meals.

RESPONSIBILITIES

Deliver an amazing client experience:

  • Support NDIS participants, their families and key stakeholders throughout their client journey through various communication touch points - inbound & outbound phone calls, SMS, emails, and live chat. This will involve processing orders, setting up an order method according to the client’s needs, maintaining up to date records, and managing delivery issues.

  • Guide clients and their support circle in maximising our services and the renewal of their services in an ever-evolving NDIS space.

Maintain accurate records for a team-based support and dynamic:

  • Cultivate a team dynamic where everyone is supported and striving for excellence.
  • Keep detailed and accurate records of all correspondences and client’s support circles to provide a seamless experience for our clients.
  • Manage and triage shared inboxes to support client’s needs.

Hit your numbers:

  • Deliver against team-based targets
  • Work collaboratively with your peers to hit wider business targets

Continuously develop your skills and improve the way we do business:

  • Continuously strive for improvement
  • Challenge the status quo, and speak up to your manager or within appropriate team settings when you see opportunities to improve the way the business works or our customers experience our services

ABOUT YOU

Essential skills & attributes:

  • 2 years experience in a sales or customer service position
  • Exceptional people skills and empathy, with an ability to build strong relationships with people from a variety of backgrounds
  • Ability and drive to hit and exceed targets
  • Great communication skills (written and verbal) and a high level of attention to detail
  • Excellent organisation and time management skills
  • Ability to work independently and as part of a small team
  • A positive approach to the challenges of a high-growth business
  • Commitment to Able Foods’ values; Courage, Empathy, Integrity, Ambition and Generosity

Desirable skills & attributes:

  • Knowledge of the NDIS or Aged-Care Sector
  • Background in nutrition

Desirable Qualifications and Certifications:

  • Working with Children Check (WWCC) or willingness to obtain

WHAT able foods OFFERS YOU

  • Competitive Salary Package including incentive structure.
  • For-purpose empowerment - confidence that your work is having a positive impact in the world and serving an important mission as part of a creative, friendly and collaborative team
  • Personal growth - we are on the scale-up journey, so you’ll be challenged with exceptional opportunities for growth. You’ll be well supported by experienced peers and leaders from major corporates and startups
  • You’ll enjoy flexible working arrangements, including working from our awesome office at Surry Hills HQ (and get assistance with home office set-up).

For any questions about the role please call Monica Tolentino on 1300 123 225.

To submit your application, click Apply Now.

How to apply

This job ad has now expired, and applications are no longer being accepted.

Email me more jobs like this.

Daily