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Case Manager

Hope Street Youth and Family Services


Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

We are a multidisciplinary team committed to the delivery of responsive and comprehensive services to young people and our communities. Our values are Fairness, Collaboration, Social Justice, Integrity, Diversity, and Hope.


We are looking for an experienced and passionate Case Manager to join our Brunswick West, Youth Residential Support Service. You will be responsible for providing proactive case management to clients within the Refuge and also outreach support to past residents who have transitioned into new accommodation. Your client-centred case management approach will encompass trauma-informed practice with a focus on empowerment, wellbeing, positive housing outcomes, engagement and community participation.

You will also assist Young people to access external funding such as Private Rental Brokerage or Housing Establishment Funds for tenancy expenses, tenancy settlement, or emergency accommodation. This service is designed to provide young people with intensive case management for a period of six weeks, though many clients may receive longer support due to the complexity of their situation.

Reporting to the Team Leader you will form part of a multi-disciplinary approach team and specialist youth homelessness workers within North-East Services as well as across the organisation.

For more information about the responsibilities of this role, please refer to the Position Description here: https://www.hopest.org/get-involved/employment


  • Part time permanent position – 30.4 hours per week; SCHADS Level 4
  • Purpose-driven NFP organisation + collaborative support team focused on great outcomes for young people
  • NFP salary packaging up to $18,450 of your salary tax free
  • Close proximity to public transport or staff/street parking
  • Brunswick West’s diverse community and cafes


You will have:

  • A bachelor’s degree in Social Science (Social Work advantageous) and/or similar related degree.
  • Strong work experience in youth focused practice frameworks such as strengths based and trauma informed practice.
  • Sector knowledge and an understanding of the causes of youth homelessness including understanding of risk factors, protective factors and support needs.
  • Experience in implementing agency-based assessments, agreements, boundaries and setting expectations with young people.
  • Highly developed communication skills specifically listening, negotiation, problem solving, decision making and advocacy.
  • Proficiency in Microsoft Office applications, Case Management software and maintaining client data and reporting systems.

If you have experience working with young people in case management and delivering effective strengths based, trauma-informed and solutions focused services, we want to hear from you!


If you have any questions about this role, please contact our People and Culture department careers@hopest.org using the subject line: Case Manager enquiry via EthicalJobs.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Please note: evidence of the COVID-19 vaccination is a requirement of employment at Hope Street.

A position description is attached.

How to apply

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