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Program Manager - North West

Hope Street Youth and Family Services

About Us

Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

About the role

We are seeking a holistic and experienced leader to manage our portfolio of youth homelessness programs operating in the North West of Melbourne. 

Reporting to the Operations Manager, you will enjoy providing leadership and direction to the teams of the:

  • First Response Youth Service - an innovative new model designed to respond to youth homelessness via a place-based approach in the north-western growth corridor of Melbourne. The service consists of two components – a new purpose-built youth refuge providing supported crisis accommodation, and a mobile outreach service.
  • Hope Street in Melton Program - based on the Youth Foyer like model of supported transitional housing for young people and young families who are provided with safe, secure and affordable accommodation for 12 months to 2 years.

Together with the Operations Manager you will set the strategic direction of the programs that fall within your portfolio and you will ensure compliance in all operational areas including service delivery, risk management and quality improvement.

You will build on a culture of service excellence where optimal outcomes for young people are achieved. 

You will be available to work in Melton, full-time between the hours of 8 am – 6 pm.

Please refer to the Position Description below for more information about the role.

We can offer you

  • Great leadership opportunity + Purpose-driven youth focused NFP organisation
  • Full Private use of a motor vehicle + mobile within expenditure budget
  • A collaborative support team focused on great outcomes for young people
  • NFP salary packaging up to $18,450 of your salary tax free


You have a Bachelor Degree qualification in Social Sciences, or other health/welfare related qualifications. 

You have a strong community housing, social work, psychology and/or community development background and have worked in leadership positions with strong people management experience. 

You have a strong understanding of delivering services to young people through client-centred, therapeutic approaches within a case management framework and in a supported crisis accommodation setting. 

You have experience working with partners to achieve referral pathways and service outcomes.

You have highly developed written and verbal communication and are highly competent in Microsoft Office, or other Case Management software. 

You can hit the ground running to lead, supervise and motivate passionate teams. 

Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.


If you have any enquiries about the role please contact Sue Scott, Acting Operations Manager; 0481 967 404 (Monday-Friday 9am-5pm) for a confidential discussion or email careers@hopest.org  

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us. 

Additional Information

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply. 

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

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