ABOUT THE OPPORTUNITY

The Hope Street First Response Youth Service is an innovative new model purpose-designed to respond to youth homelessness via a place-based approach in the north-western growth corridor of Melbourne. The service consists of two components – a youth refuge providing supported crisis accommodation, and a mobile outreach service available 365 days per year including after hours.

We are seeking a positive and dedicated individual that can hit the ground running and join our Leadership Team. Reporting to the Programs Manager, in this role you will:

• Provide leadership and direction to the mobile outreach team (4 case managers) and the crisis accommodation team (6 residential youth workers and 2 case managers);
• Hold responsibility for the day-to-day operations of our purpose-built youth refuge and the mobile outreach service;
• Ensure compliance in all operational areas including service delivery, risk management and quality improvement;
• Establish a culture of service excellence where optimal outcomes for young people are achieved.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes in the community.

ABOUT US

Hope Street Youth and Family Services Limited ("Hope Street") based in the Northern and Western regions of Melbourne, is one of the longest established specialist youth homelessness services in Victoria delivering a broad range of support services to young people who are experiencing or at risk of homelessness.

WE CAN OFFER YOU

• A new purpose-built youth refuge in Melton + Purpose-driven NFP organisation
• Full time 12-month contract with a view of permanency 
• NFP salary packaging up to $18,450 of your salary tax free
• Close proximity to public transport or street parking 

ABOUT YOU

• You have a Bachelor Degree qualification in Youth Work, Social Work, Family Therapy, Psychology, or other health/welfare related qualifications.
• You are an experienced team leader with strong people management skills and pride yourself on your ability to deliver effective client-centred services to young people in crisis within a case management framework and therapeutic approaches within a multi-disciplinary team.
• You have great relationship building skills which has seen you motivate a team to achieve quality outcomes.
• You have highly developed communication skills at all levels particularly in active listening, negotiation, problem solving and report writing.
• You have strong knowledge and skills in Microsoft office applications, and Case Management software.

If you are an experienced Team Leader or seasoned Case Manager with strong people management skills, and an understanding of the impacts of young people experiencing or at risk of homelessness and providing stable and safe accommodation and youth-specific supports, we want to hear from you!

Please refer to the Position Description for more information about the responsibilities of this role.

Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.

Hope Street is a child safe organisation and is committed to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Hope Street is subject to a satisfactory national (and international where relevant) police check and Working With Children Check prior to commencement of any work.

ENQUIRIES

If you have any questions about this role please contact Shai Diner, Program Manager, on 0423 590 374 (Mon - Fri business hours) for a confidential discussion or email [email protected], using the subject line: Team Leader - First Response Youth Residential Service enquiry via EthicalJobs.