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Team Leader - First Response Youth Service

Hope Street Youth and Family Services


Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.


We are seeking a determined and highly motivated individual who can join the Program and Leadership team to deliver quality youth focused outcomes. As the Team Leader of the First Response Youth Support Service, you will be part of an exciting and innovative model designed to respond to youth homelessness via a place-based approach.

You will be proactive in leading two components of the service:

  • A mobile outreach service which is available 365 days per year including after hours
  • A youth refuge providing supported crisis accommodation

Reporting to the Program Manager you will:

  • Provide leadership and direction to a high functioning team (4 Case Managers) and the Crisis Accommodation team (6 Residential Youth Support Workers and 2 Case Managers)
  • Hold responsibility for the day-to-day operations of our purpose-built youth refuge and the mobile outreach service
  • Ensure compliance in all operational areas including service delivery, risk management and quality improvement for clients and staff
  • Establish a culture of service excellence where optimal outcomes for young people are achieved

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes.


  • Working at a beautiful, architecturally designed youth refuge
  • Being part of a client focused collaborative team
  • NFP salary packaging up to $18,450 of your salary tax free
  • Family friendly workplace + close proximity to public transport and street parking


You will have:

  • A bachelor degree qualification in Social Work, Youth Work, Family Therapy, Psychology, or similar
  • Good people management skills and ability to deliver effective client-centred services to young people in crisis within a case management framework
  • Strong relationship building skills which has seen you motivate a team and young people to achieve quality outcomes
  • Demonstrated understanding of trauma informed frameworks
  • Experience in team leadership, supervision of staff and program development
  • Highly developed communication skills both written and verbal
  • Proficiency in Microsoft office applications, Case Management software and maintaining client data and reporting systems

Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.

how to apply

To submit your application please click Apply Now.

A position description is attached.

If you have specific questions about the role please contact Sue Watt, Acting Programs Manager (NW); (Monday-Friday 9am-5pm only) for a confidential discussion or email careers@hopest.org using the subject line: Team Leader - First Response Youth Service enquiry via EthicalJobs.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

How to apply

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