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Team Leader - First Response Youth Service - Outreach and Crisis Accommodation

Hope Street Youth and Family Services

About Us

Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

About the role

We are seeking a determined and highly motivated individual that can join the Program and Leadership team to deliver quality youth focused outcomes.

As the Team Leader of the First Response Youth Support Service you will be part of an exciting and innovative new model purpose-designed to respond to youth homelessness via a place-based approach in the north-western growth corridor of Melbourne.

You will be proactive in leading and managing two components of the service:

  • a mobile outreach service which is available 365 days per year including after hours: and
  • a youth refuge providing supported crisis accommodation.

Reporting to and supported by the Programs Manager, you will:

  • provide leadership and direction to a high functioning Mobile Outreach team (4 Case Managers) and the Crisis Accommodation team (6 Residential Youth Support Workers and 2 Case Managers);
  • hold responsibility for the day-to-day operations of our purpose-built youth refuge and the mobile outreach service;
  • ensure compliance in all operational areas including service delivery, risk management and quality improvement for clients and staff; and
  • establish a culture of service excellence where optimal outcomes for young people are achieved.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes in the community and delivering client-centred crisis responses.

To find out more about the specifics of this role, please read full position description attached or read more on our website: https://www.hopest.org/get-involved/employment

We can offer you

  • Purpose-driven NFP organisation + A new purpose-built youth refuge in Melton
  • A collaborative, dedicated support team focused on great outcomes for young people
  • Full time (38 hours per week) 12-month contract with a view of permanency
  • NFP salary packaging up to $18,450 of your salary tax free
  • Family friendly + Close proximity to public transport or street parking


You will have:

  • A bachelor degree qualification in Social Work, Youth Work, Family Therapy, Psychology, or other health/welfare related qualification.
  • Strong people management skills and ability to deliver effective client-centred services to young people in crisis within a case management framework and therapeutic approaches within a multi-disciplinary team.
  • Strong relationship building skills which has seen you motivate a team and young people to achieve quality outcomes.
  • Demonstrated background of trauma informed frameworks and understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
  • Experience in team leadership, supervision of staff and program development, particularly in a dynamic and changing environment.
  • Highly developed communication skills at all levels specifically in active listening, negotiation, problem solving and report writing.
  • Proficiency in Microsoft office applications, Case Management software and maintaining client data and reporting systems.

This is the role for you - if you are a Team Leader looking for change or a seasoned Case Manager with sector knowledge. If you also have strong leadership qualities, people management skills, and demonstrated knowledge and experience of the impacts of young people experiencing or at risk of homelessness and providing stable and safe accommodation and youth-specific supports, apply now!

Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.


If you have specific questions about the role please contact Sue Watt, Acting Programs Manager (NW); (Monday-Friday 9am-5pm only) for a confidential discussion or email careers@hopest.org using the subject line: Team Leader - First Response Youth Service - Outreach and Crisis Accommodation enquiry via EthicalJobs.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

A position description is attached.

How to apply

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