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Youth Residential Support Worker

Hope Street Youth and Family Services


Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

We are a multidisciplinary team committed to the delivery of responsive and comprehensive services to young people and our communities. Our values are Fairness, Collaboration, Social Justice, Integrity, Diversity, and Hope.


Join a dynamic team within the Brunswick West Youth Residential service providing crisis accommodation and 24/7 support to young people and young families.

On a day-to-day basis you will:

  • provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training.
  • assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing, general living skills and recreational activities.
  • complete client file notes as needed and assist with administration duties to help operations run smoothly.

You will contribute to a safe place where young people and their children are supported to move from a situation of crisis, uncertainty and risk to a situation of calm and empowerment to make decisions about their own lives.

You will be available to work a set roster of which includes afternoon, day and weekend shifts.

To find out more about the responsibilities of this role, please read the full position description attached or visit our website.


  • Part time permanent position – 42.5 hours per fortnight with attractive penalty rates
  • An experienced supportive team in a passionate purpose driven NFP organisation
  • NFP salary packaging up to $18,450 of your salary tax free
  • Close proximity to Public Transport or street parking Brunswick West’s diverse community and cafes


You will have:

  • a bachelor’s degree or in your final year of a Social Work, Youth Work, or relevant Social Science related qualification.
  • work experience or knowledge of youth focused practice frameworks such as strengths based or trauma informed practice.?
  • experience or knowledge of crisis accommodation settings including but not limited to youth homelessness sector knowledge or experience understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
  • strong ability to motivate and advocate for clients to achieve outcomes.
  • strong competency using the full suite of Microsoft applications.


Please ensure you submit a cover letter addressed to the Programs Manager (North East), a statement addressing each of the key selection criteria points as outlined in the position description, and your resume. Please note: only applicants that address the key selection criteria will be considered for this role.

Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.


If you have any questions about this role, please contact our People and Culture department careers@hopest.org using the subject line: Youth Residential Support Worker enquiry via EthicalJobs.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

A position description is attached.

Additional Information

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Please note: evidence of the COVID-19 vaccination is a requirement of employment at Hope Street.

How to apply

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