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Youth Residential Support Worker

Hope Street Youth and Family Services


Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

We are a multidisciplinary team committed to the delivery of responsive and comprehensive services to young people and our communities. Our values are Fairness, Collaboration, Social Justice, Integrity, Diversity, and Hope. 


  • Permanent part-time position (28.5 hours per fortnight)
  • Classification: SCHCADS Award 2010, Level 3

We are looking for a supportive and committed person to join the Hope Street in Melton team in supporting transitional housing for young people and young families who are provided with safe, secure and affordable accommodation for 12 months to 2 years.

On a day-to-day basis you will:

  • work with young people to be active participants in creating opportunities to strengthen their housing, employment, education, training and personal and social development;
  • complete daily client file notes as needed and assist with administration duties to help operations run smoothly; and
  • have the opportunity to make a real difference in young people’s lives.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes for young people and young families.

Please refer to the Position Description to read more about your responsibilities for this role: click here.


  • Set roster includes weekend shifts with a sleepover + attractive penalty rates.
  • A passionate purpose-driven NFP organisation + experienced supportive team.
  • NFP salary packaging up to $18,450 of your salary tax free.
  • Close proximity to Public Transport or street parking.
  • Immediate start required.


  • Do you have a Bachelor’s degree qualification in Social Work, Youth Work, Psychology or other health/welfare related area?
  • Do you have knowledge or experience of youth-focused practice frameworks such as strengths-based or trauma-informed practice?
  • Do you have sector knowledge or experience understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness?
  • Do you pride yourself on your ability to work autonomously and motivate and advocate for clients to achieve outcomes?
  • Do you have well developed communication skills including relationship building, problem solving and report writing?
  • Are you highly competent using the full suite of Microsoft applications?

If you are a youth worker with experience in delivering effective youth-focused services to young people, we want to hear from you!

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes for young people and young families. 


If you have any questions about this role, please email our People and Culture department careers@hopest.org using the subject line: Youth Residential Support Worker enquiry via EthicalJobs.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Please note: evidence of the COVID-19 vaccination is a requirement of employment at Hope Street.

A position description is attached.

How to apply

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