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General Manager - Customer, Marketing & Engagement

The Human Equation
  • Outstanding, executive level opportunity
  • Work closely with the CEO, ELT and board
  • Commercially competitive salary package

About Unisson

At Unisson Disability, it all starts with heart and for over 95 years, Unisson’s committed team has delivered quality, person-centred services for its clients. Unisson enjoys strong overall performance and has seen significant growth in the last five years. It is set to continue this development with its robust growth plan and is now seeking a General Manager to lead the Customer, Marketing and Engagement portfolio.

The Role

Reporting to the CEO, you will work collaboratively with the Executive Leadership Team and the board to engender an understanding of the value this portfolio brings to Unisson’s growth and development over the next two years and beyond. Unisson is deeply committed to the journey of its customers and you will focus on driving a customer-centric ethos across the organisation, balanced with commercial imperatives. You will use industry intelligence on the disability services sector to guide strategic and operational decision-making. You will lead your team to deliver this broad portfolio which includes the customer experience, marketing, branding and communications.

About You

To be successful in this role and hit the ground running, you will bring:

  • Significant experience (ten years) in an executive or senior management role within this portfolio’s remit
  • Demonstrated success in providing strategic advice to your organisation
  • Demonstrated success in initiating and implementing customer programs
  • Well-developed abilities in developing strategy and translating that into operational activities
  • A purpose-driven approach with the judgment to apply appropriate commercial acumen
  • Highly developed relationship management and stakeholder engagement capabilities
  • Ability to partner with business unit managers to develop and grow services
  • A collaborative approach with your Executive colleagues and internal stakeholders
  • A values-based leadership style and demonstrated abilities to lead a service-focussed team

Experience in the human service delivery, community services or disability sectors would be highly regarded.

A position description is attached.

How to apply

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