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Support Coordinator - Homelessness

Hume Community Housing Association

About us

Hume Housing is a nationally accredited Tier 1 Community Housing Provider. Currently, Hume provides homes and services to close to 9,000 customers across NSW. Hume’s purpose is to Create opportunities for people to prosper. We develop and construct new properties, undertake the tenancy and property management of social and affordable housing, and provide services and support to our diverse customers through a range of partnerships and programs. Hume engages with customers to provide housing options, maintain their tenancies, build resilience, participate in local community life, and to prosper. Hume works within a collective impact approach, working with the community stakeholders, seeking out what is needed and identifying appropriate partners to design and deliver services.

We are Champions of change, Creators of connectivity, Builders of resilience and Determined to succeed.

About the Role

We have an exciting opportunity for two values aligned individuals to join the team on a part-time and full-time contract basis in the position of Customer Support Coordinator for the ‘Together Home’ Program.

At Hume, we are more than a housing organisation. We provide a dedicated suite of programs and services that meet our customer’s needs.

Hume want to build strong, cohesive communities with positive social outcomes. The Customer Support Coordinator is central to that vision. This is a full-time contract role with lots of customer and stakeholder contact. The elements of this role will include:

  • Case management and coordination
  • Working within Hume’s Customer Support Coordination Model utilising trauma informed and person-centred practice
  • Strength based approach working directly with customers to improve tenancy sustainability, customer independence, access to support, opportunities and achievement of goals
  • Internal and external stakeholder collaboration

About you

You will be representing Hume, assessing customer needs and supporting customers to thrive and prosper, so to be successful in this role you will meet the following criteria:

  • Demonstrated case management and coordination skills, particularly in complex situations in the delivery of wrap around supports
  • Commitment to work proactively with a customer and have a solutions focus
  • A great understanding of social service systems and cultural diversity is critical
  • Effective collaboration skills when dealing with multiple teams and services
  • Builder of partnerships both internal and external services
  • Understanding of homelessness, impact of rough sleeping and Housing First principles.
  • Must hold valid NSW Driver's License and have access to a comprehensively insured vehicle
  • Degree in Social Work, Psychology or similar with minimum Cert IV in Community Services or similar

Why work for us?

A career in community housing is extremely rewarding, knowing you can contribute to positive social impact and work towards generational change.

Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging, career development opportunities and access to great technology; utilising social media to communicate with other employees. We are a terrific organisation which is truly values led and focused and committed to our purpose, which is to create opportunities for people to prosper.

Working for a not for profit also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.

Want to know more? See our website for more information https://www.humehousing.com.au/index.html.

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people and people from culturally and linguistically diverse backgrounds.

How to apply

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