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Mental Health Support Worker


Are you an experienced Support Worker who is passionate about supporting people experiencing mental health issues? This could be your opportunity to:

  • Be a part of a ground-breaking team who work together to provide an innovative new residential service to people experiencing mental health challenges in their lives
  • Enabling guests to take charge of their own mental health journey



ICLA’s Suicide Prevention and Recovery Centre (SPARC) in Carlton is an early intervention service that works with people to facilitate a positive change in their life with the overarching aim of fostering a sense of connectedness, hope and empowerment. This program isn’t an acute mental health or crisis service, rather is provides support to people who are experiencing stress and feeling a sense of hopelessness. Peer Support Workers work alongside Mental Health Support Workers in a rotating shift pattern between the hours of 7am - 11pm Monday to Friday.


ICLA’s Prevention and Recovery Centre (PARC) in Bondi offers a short stay, mental health residential program in a home-like environment in partnership with the South & Eastern Sydney Mental Health Services. This service provides 24/7 empathetic care and support, offering a step-up/step-down model to assist guests with their mental health recovery. Peer Support Workers work alongside Mental Health Support Workers and clinical staff, with shifts across a 24-hour period, 7 days a week.

We have part time & casual positions available working day, afternoon and active overnight shifts across our Carlton & Bondi programs Monday - Sunday.


Our empathetic & compassionate Mental Health Support Workers support guests to engage with the program and drive their own recovery journey to achieve their recovery-goals. Our team listen with empathy and understanding and support connection to external services, as well as assisting with the overall operation and daily running of the site.

Remunerated at Level 2 of the SCHADS Award, remuneration commences from $28.41 per hours, plus super and applicable loadings.


  • Establishing an ongoing and trusting relationship with guests
  • Listening to guests without judgement and acknowledging the unique experiences of each person
  • Supporting guests to work towards their individual, recovery-oriented needs and goals, while ensuring they are drivers of their own recovery
  • Ensuring the health and wellbeing of our guests is respected and promoted.
  • Assisting guests in engaging in our programs by supporting them to identify their individual, recovery-orientated needs and goals.
  • Assisting in linking guests into support networks external to ours that will promote their connectedness and recovery beyond our program.
  • Ensuring that regular maintenance needs of the building and grounds are reported.
  • Purchasing and appropriately store food and goods as necessary to meet guests’ needs and maintain good nutrition
  • Contributing to the creation and maintenance of a warm, caring and homelike environment
  • Assisting the Registered Nurse with medication management for guests.
  • Meeting with guests’ case managers, rehabilitation workers, or other key service providers to discuss issues relevant to their recovery.


Essential Criteria:

  • A commitment to providing compassionate, person-centred and recovery-oriented support.
  • Ability and capacity to listen and acknowledge discussion of suicide and mental health in a compassionate, non-judgmental way.
  • Proficiency and confidence in interpersonal communication skills, with a dedication to build trust and rapport with guests.
  • Police Check, First Aid Certificate
  • An unwavering commitment to follow and adhere to policies, procedures and frameworks that underpin and inform our service model.
  • An understanding of the purpose of our program and its contribution to the broader recovery journey of someone experiencing crisis in their lives.
  • Ability to work closely and collaboratively with a multidisciplinary team.

Desirable Criteria:

  • Experience in providing recovery-orientated psychosocial support to vulnerable populations (e.g., people with a disability; children or young people; the elderly).
  • Diploma, degree or equivalent in a related field (e.g., mental health, social work).


Independent Living Community Australia (ICLA) is a not-for-profit community organisation delivering mental health recovery services and personalised support to individuals with psychosocial, intellectual and other disabilities as well as those seeking support at difficult times in their life. ICLA offers a wide range of services from supported residential services to supported mental health services, empowering individuals with independence and inclusion in the community.

Benefits of working at ICLA

  • Charity salary packaging to pay benefits and living expenses from pre-income tax for part time & full-time employees
  • Proactive approach to infection prevention & control measures to ensure the safety of our team and residents.
  • Flexible working practices
  • Paid Parental Leave
  • Ongoing professional development
  • Dynamic and committed culture

How to Apply

If this sounds like a great opportunity for you, please click Apply Now.

In order to deliver on our purpose, we want to ensure that we represent the diversity of the Australian community, so we welcome applications and expressions of interest from candidates who can help us to achieve this goal.

How to apply

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