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Team Leader - Embark Program


Are you a collaborative Team Leader with NDIS experience who is passionate about supporting people experiencing homelessness?

This could be your opportunity to:

  • Lead an engaged team to empower people experiencing homelessness to access the NDIS

  • Oversee project implementation and successful achievement of key deliverables

  • Join a friendly and flexible work environment delivering purposeful services to vulnerable people


Independent Living Community Australia (ICLA) is a not-for-profit community organisation delivering mental health recovery services and personalised support to individuals with psychosocial, intellectual and other disabilities as well as those seeking support at difficult times in their life. ICLA offers a wide range of services from supported residential services to supported mental health services, empowering individuals with independence and inclusion in the community.


TheTeam Leader role oversees the quality execution of the key Embark project deliverables, leading a team of Community Outreach Workers to engage with people who are experiencing homelessness, educating and supporting them through the NDIS application process. This role is a full time fixed-term 12-month contract, remunerated at a base annual salary of $72,362 plus super and salary packaging.


  • Leading a team of Community Outreach Workers providing direct supervision and fostering engagement and accountability

  • Coordinating regular team meetings and promoting a learning culture through regular coaching sessions and feedback to staff

  • Overseeing the implementation of the project to successfully achieve key deliverables

  • Supporting and developing the team across all NDIS matters

  • Developing and maintaining relationships with key stakeholders and contributing to relevant sector meeting and networks

  • Responding to enquiries and managing program intake and case allocation

  • Developing, facilitating and evaluating delivery of capacity building workshops

  • Preparing reports and maintaining quality data collection in collaboration with the Embark Manager

  • Maintaining currency of NDIS knowledge to support the team and collaborate with management on project development


Required criteria:

  • Experience working with people who have mental health conditions and/or have experienced homelessness

  • Thorough understanding and experience with the NDIS and customer-focused mindset

  • Demonstrated leaderships skills and experience with managing a small team

  • Tertiary qualifications within Human Services

  • Current NSW Drivers License, Police Check and First Aid certificate (or willingness to get one)

  • Project Management experience and stakeholder engagement experience

  • Excellent interpersonal engagement and written communication skills

  • Experience in conducting group facilitations and workshop delivery

  • Proven advanced time management skills, excellent attention to detail and managing priorities

  • Demonstrated high-level of discretion and sensitivity in dealing with confidential matters


  • Charity salary packaging to pay benefits and living expenses from pre-income tax

  • Inclusive and committed culture where everyone's contribution is valued

  • Ongoing learning and developing opportunities

  • Involvement in innovative and dynamic programs

  • Flexible work practices

In order to deliver on our purpose, we want to ensure that we represent the diversity of the Australian community, so we welcome applications and expressions of interest from candidates who can help us to achieve this goal.

How to apply

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