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Navigator - LiveUp

Independent Living Assessment

NAVIGATOR

Are you passionate about supporting people to live the life they choose? Do you enjoy connecting with older people and their families to help them achieve their independence goals? We’re looking for Navigators to join our growing team for an exciting new program focusing on ageing well.

Independent Living Assessment (ILA) is a for-purpose organisation with a vision for a community where everyone is able to make genuine and informed decisions on how to live independently. Our purpose is to provide nationally competitive and individualised supports, knowledge, and tools that enable and enhance living well in the community through delivery of a range of assessment, navigation, and community and sector capacity building initiatives.

THE ROLE

We are currently looking for a full-time (to part-time negotiable) Navigator to support an exciting new digital platform designed to provide impartial information and advice about ageing well, assistive technology (AT) and local services to support older Australians. Improving and maintaining the level of independence and enhance their decision-making confidence and capability in their ageing well journey by:

  • Engaging with customers through an online portal, phone and email.
  • Building the awareness of accessible, practical and relevant information resources including AT.
  • Connecting people to access information, supports and services relevant to their needs.
  • Supporting people in navigating the digital suite of solutions
  • Providing guidance to people to evaluate information to make informed decisions.
  • Working with people to develop their confidence, capability, and motivation to act upon the information and apply it to their individual circumstances.

Reporting to the Navigator Lead and working closely with the ILA Teams this will be a pivotal role and integral part of the team.

THE CANDIDATE

The successful candidate will bring energy and passion to working with older people in Australia.

  • Have excellent interpersonal skills with the ability to build relationships
  • Demonstrated experience in customer service and sound understanding of customer relationship management
  • Good written communication skills and excellent phone manner
  • Sound computing skills (including Microsoft office suite, Outlook, Teams)
  • Confidence in navigating online platforms
  • Excellent time management with the ability to prioritise and meet deadlines

This role would suit someone with a background in providing advice, support and guidance with an understanding of the needs of older people in Australia.

WE OFFER  

  • Valued based organisation – making a difference in people’s lives
  • Flexible work arrangements and hours
  • Generous salary packaging, up to an additional $18,549 tax free FBT
  • Additional 3.5 days leave (pro-rata) / ability to purchase additional leave.
  • Health & Well-being Program including flu vaccination
  • Employee Assistance Program for you and your immediate family
  • Ongoing support, training, and professional development
  • Initial 12-month fixed term contract with view to further extension
  • A great place to work!

If you wish to discuss the position, please contact  Jill Perry, Navigator Lead, on 6202 4700 or jill.perry@ilaustralia.org.au using the subject line: Navigator - LiveUp enquiry via EthicalJobs.

View  full Position Description at "Join Our Team" or email hr@ilaustralia.org.au.

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