About ReachOut

ReachOut is the most-accessed online mental health service for young people and their parents in Australia. Our trusted self-help information, peer-support program and referral tools save lives by helping young people be well and stay well. The information we offer parents makes it easier for them to help their teenagers, too.

About the role

ReachOut is in an exciting phase of the organisation’s development, undertaking a major program of work to shape the future of digital mental health services for young people.

The Director of Research and Impact embeds evidence and impact measurement into the core of ReachOut’s strategy and the design and delivery of our products and services, ensuring clarity of the effectiveness and outcomes of our work.

The position oversees a team of research specialists skilled in formative research, co-design with service users, and evaluation research. You’ll also work closely with data and analytics roles in the Digital team, and service design research and UX roles in the Service Design team.

Building on our existing theories of change, the position will formulate and drive ReachOut’s impact and measurement framework. This will involve crafting a point of view around the frameworks, tools, and methodologies that best suit ReachOut’s context, which will shape ongoing design and delivery in real time and over time. There’s also significant opportunity to inform the sector’s broader understanding of how to integrate measurement and evaluation into digital mental health products and services.

About you

To be successful, you must have deep knowledge and experience in formative research and co-design, impact measurement and evaluation – specific to the social sector – and experience using a range of both quantitative and qualitative tools and methods. You’ll also have an understanding of human-centred design and be excited to work with our teams to creatively develop new ways of collecting impact data and measuring the effectiveness our services. An active problem-solver, you are also self-directed and enjoy seeking out the right resources and information to answer complex questions with rigor.

As an integral member of the Leadership Team, you will report to the CEO and bring significant experience in the development of strategy to help shape organisational direction and priorities, and use your strong influencing capabilities across the organisation. You’ll be comfortable with change, well organised and an empathetic leader.

What ReachOut can offer you

• Work on an innovative strategy that will shape the future of youth digital mental health services in Australia.
• A great work-life balance through flexible arrangements to support family and community responsibilities
• A strong culture that celebrates inclusivity and diversity.

As we are a mental health organisation it is important to let you know that you may hear stories of distress, hardship or trauma when working at ReachOut. We really encourage you to reflect on how this may impact you when considering applying for this role. An EAP is available to support staff.

Candidates must have the right to live and work in Australia permanently.

To find out more about ReachOut and read the full position description, please go to https://about.au.reachout.com/join-the-team.