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Operations Manager - Central Coast

Omnia Inclusive

Are you looking for a rewarding role in life?

Do you want to work with an energetic, friendly and committed team as you make your mark supporting the employment and career prospects of people with a disability?

Welcome to Job Centre Australia!

We have been operating since 1990, Job Centre Australia Limited is a nationally accredited specialist Disability Employment Partner and youth NDIS provider.

We partner with employers to recruit valuable team members into their workforce, recognising the significant value of individual and cultural diversity. By creating meaningful employment for people with disability, we elevate awareness, inclusion and the contribution of all people, to local communities and economies.

We have offices across NSW and QLD

Our vision: Communities where all people can achieve their potential

Our purpose: We create opportunities for development, empowerment & enhanced independence. We build people's capability & strengthen communities through:

  • Fostering awareness of the benefits of diversity
  • Employment & education
  • Active engagement with local partners
  • Customised support.

Position Purpose

To provide multiple team coordination and leadership to ensure effective service delivery across teams, covering all aspects of site management, quality and compliance, team leadership and driving positive achievement of DES/NDIS Program goals.

The Operations Manager manages the operational activities the Central Coast, they develop, monitor and manage strategies, including innovations to build JCAL business and increase business capacity. The Operations Manager monitors the overall ESA operations to ensure financial viability is sustained and contributes to the operational and strategic planning in JCAL. The incumbent plays a critical role in ensuring JCAL business viability and growth and in supporting high quality service delivery to ensure candidates and participants enjoy a supportive and individually tailored program of supports for the preparation or placement in employment and career paths over time.

Accountability and Autonomy:

This role undertakes its work with significant autonomy, working in new and less established areas but with regard to relevant established guidelines and processes (especially compliance related). The incumbent would apply sound judgement to operational decisions in their ESA, escalating contentious issues (internal or external) or those with a broader reach or new/unfamiliar implications to the Area Operations Manager or GM Operations, depending on the nature of the issue.

Key External Communication/Liaison Points:

This role will communicate/liaise regularly with hiring manager/senior manager employer contacts (up to and including executives) and JCAL Careers, network across industry and government forums to promote JCAL services and communicate/liaise with Departmental officers and external auditors on compliance and service delivery quality issues.

If this sounds like you please read on...

You will need

  • Demonstrated leadership of large teams to high performance
  • Highly developed communication and interpersonal skills, including the ability to work and communicate effectively with the people we support, families, community agencies and other professionals and to deal with and manage conflict effectively
  • Demonstrated ability to resolve complex problems and developing effective solutions
  • Proven ability to achieve results and exceed targets
  • Proven time management and organisational skills
  • Effectively managing the performance (including performance reviews and performance development) of the workforce to ensure that disability support work is performed to the required standards.
  • Solutions focused
  • Resilience and a positive outlook
  • High level of computer literacy (word, excel, outlook)

Essential

  • Eligible to work in Australia
  • Current driver's license
  • Criminal History check /Background check Working with Children check (pending legislation)

Employee Benefits

  • A varied and challenging role no 2 days are the same
  • Flexible working conditions to maintain that work life balance including Working From Home when possible
  • Tailored training and Career Pathways
  • Participation in bonus schemes for individual and team performance
  • Additional leave days for employees with more than 5 years' service
  • Annual Leave Loading for all staff
  • One Rostered day off per month
  • Salary sacrificing in addition to your remuneration, you will enjoy generous tax-free salary packaging benefits

And more....

JCAL is an Equal Opportunity Employer. We encourage applications from people with culturally diverse backgrounds, Aboriginal and Torres Strait Islander peoples and people living with disabilities.

How to apply

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