Jewish Care is currently seeking the services of a dedicated professional to take on our Information and Access Team Worker position. Are you passionate about ensuring that people in the community have access to the support and assistance they require? Join our friendly and passionate team of professionals and continue your career with Jewish Care.

A little history about Jewish Care

Jewish Care Victoria, a not-for-profit organisation, is the largest provider of aged and community services for the Jewish Community in Victoria. Services include Aged Residential Care, Community Aged Care, Holocaust Survivors Programs, Disability, Individual and Family Support including housing, employment, financial counselling, interest free loans, youth mentoring and case coordination..

Our values are:

Respect - derech eretz Inclusion - hachlala

Community - kehilla Social Responsibility - achrayoot chevratit

About the opportunity

Jewish Care’s Front Door service provides a single point of contact for all new clients seeking access to or information about our services. The Information and Access Team Worker provides a first point of contact and entry through the Front Door for all clients seeking Jewish care services. It involves undertaking an initial needs identification assessment and ensuring that all client enquiries are directed to the appropriate service in an efficient and effective manner.

Some of the activities of this role will include;

• Undertaking initial needs identification assessments to ensure clients are linked with the appropriate services provided by Jewish Care;
• Provide a simple triage of the client in accordance with prioritisation of needs;
• Provide accurate and comprehensive service information for both internal Jewish Care programs and external services regarding access to services;
• Facilitate streamlined referral pathways to specialist services as appropriate;
• Ensure a client-centred culture within service delivery;

What you need

To ensure your best chance of success, you will require;

• Relevant health or community sector qualifications (Diploma level and above) and/or minimum of 2 years’ experience in a similar role
• Broad knowledge of community support services and the community health sector
• Professional and empathic telephone manner
• High level of interpersonal and verbal communication skills
• Strong organisational skills and the ability to set priorities within the context of competing demands
• Computer literacy including Microsoft Office suite, email and internet applications
• Full Covid-19 vaccination and booster shot or medical exemption

What Jewish Care can offer

When deciding to join our team at Jewish Care, you can expect that we will provide you:

• Attractive remuneration and salary packaging- Maximise your take home pay
• Flexible working conditions- Work from home options available
• A welcoming and inclusive work environment- Freedom to be you!
• Professional Development opportunities- Grow your skills and your career
• Professional, supportive, and warm team culture- Work safer and happier
• Portable long service leave- Bring your long service with you!
• Employee Assistance Program- Can help with counselling, budgeting, and more.

If what is written above resonates with you, and you want to work for an organisation that wants to support you to succeed both personally and professionally, click APPLY and commence your journey with Jewish Care.

Jewish Care proudly celebrates and warmly welcomes the rich diversity of our community and strives to be inclusive for all, including the LGBTI+ community.

Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honour their ongoing cultural and spiritual connection to land, waters and community.