Job Summary
- Applications close:
- Job posted on: 15th Oct 2021
- Sydney > Hurstville
At SGCH our vision is great places for everyone. Our business is people and places. We develop and manage sustainable, safe and affordable homes and work in partnership to create vibrant, inclusive communities.
Connecting people to opportunity, we take a place based approach to advocate for, coordinate and partner with the services that people and communities need.
With over 30 years’ experience, SGCH now provides a place to call home for around 12,000 people in over 7,000 properties across the Sydney metropolitan region. We are recognised as a Tier 1 provider under the National Regulatory System for Community Housing.
Recognised as an Employer of Choice (Public Sector and NFP) at the 2020 Australian Business Awards, our personalised approach to customer service is underpinned by our values of innovation, support, accountability, respect and integrity (ISARI).
We are now recruiting a full time permanent Service Improvement Manager in our Customers team. This role will be based in our Hurstville office and will be required to work across all our office locations. This role reports to the Head of Service Outcomes and Improvement.
As a SGCH Service Improvement Manager you are responsible for leading our approach to operational service improvement and working collaboratively with our frontline teams to shape and drive improvements that ensures our customer receive the best possible services. You are outcomes focused and able to interpret complex data and communicate it to colleagues in a way that is easy to understand.
The work of a SGCH Service Improvement Manager is to lead the review of identified areas of service delivery and work collaboratively to redesign services to simplify processes for teams and deliver a more positive customer experience. You support operational teams to provide best practice, customer centric services.
A key part of your work is to ensure that improvements are designed with a focus on our customers using a range of available data / information and that they are delivered in a prioritised and planned way which ensures expected benefits for customers and teams are realised.
To work at SGCH you are compassionate, responsive, and committed to achieving operational excellence and working collaboratively to deliver best practice social and affordable housing services. You value making a positive contribution to local communities and our shared vision for great places for everyone.
For a full copy of the position description, please email [email protected], using the subject line: Service Improvement Manager enquiry via EthicalJobs.