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Operations Manager - Geelong

genU Karingal St Laurence

Hey You!

Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage.

We operate solely for community benefit and invest back into the same communities in which our services are delivered.

With over 3000 staff across 200 national locations, a strong history of committed leadership and values driving growth, we invite you to bring your professional skills and passion to our motivated team.

About the Role

Reporting to General Manager – Individual Support Services (ISS), the Operations Manager will shape and implement strategic opportunities and partnerships to ensure a high-quality individualised support service through the Geelong region. This role will oversee a medium office-based team and a large remote workforce in community-based disability and aged care services, providing leadership that reinforces our continuous commitment to our values.

We are committed to the genU Vision, Mission and Values and are looking for someone passionate who can bring those attributes into their role in all day to day interactions.

Some of the main responsibilities in this role:

  • Provide leadership direction and assistance to team members.
  • Build strong network across the business: Develop and maintain partnerships with internal and external stakeholders to achieve key objectives within the scope of the role
  • Quality assurance: Ensuring ongoing compliance to NDIS practise standards and aged care quality standards
  • Monitor service delivery standards assessing the quality of client service outcomes, potential risks and complaints management
  • Support setting targets and budgets for the team and monitor, report on tracking against targets monthly

Qualifications and experience needed:

  • Minimum Advanced Diploma in Community Services or other qualification and substantial experience relevant to the field of human services
  • Leadership experience – ideally managing teams
  • Analytical skills along with a positive attitude and the ability to problem solve
  • Comprehensive knowledge of delivering services to people living with a disability, older Victorians and people living with mental health issues.

Benefits & Culture

genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability and sexuality. We are committed to providing a safe and inclusive environment for all and living the values of genU each and every day.

  • Salary package up to $15,900 of your annual salary plus further Meals and Entertainment benefits
  • Free onsite staff parking in our Geelong head office
  • Free access to our Employee Assistance Program including free counselling, well-being coaching, nutrition & financial coaching
  • Work for an organisation passionate about providing high quality support and care
  • Training and professional development opportunities.
  • Paid parental leave for primary carers after 12 months of employment
  • Opportunity to purchase up to an additional 4 weeks of annual leave each year

A position description is attached.

genU is committed to providing accessible, inclusive and equitable recruitment processes for all candidates.

For further details about the role of if you would like to discuss reasonable adjustments during the recruitment process, please contact Nikki Gilbertson on 0418 386 405 or email nikki.gilbertson@genu.org.au using the subject line: Operations Manager - Geelong enquiry via EthicalJobs.

How to apply

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