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Operations Manager- Support Coordination

genU Karingal St Laurence

Hey You!

genU is short for Generation You. Because whatever generation you belong to, whether you’re young, old, or somewhere in between, what unites us is the belief that neither disability nor ageing are disadvantages to be endured but challenges to be met boldly, achievements to be had and adventures in the making.

About the role

The position of the Operations Manager, Support Coordination is to manage a team providing high-quality support coordination deliverables, implementing the operating model for support coordination and ensuring high quality and timely reporting for participants (who have a psychosocial or other disability) of the National Disability Insurance Scheme (NDIS) choosing genU as a provider.

The Operations Manager will provide coaching, mentoring and support to the Support Coordination team members and ensure consistent practice for coordination responsibilities.

The Key Accountabilities of the position are:

  • Develop operational policies, practices and guidelines as required; ensuring organisational activities and outcomes are achieved;
  • Establish, maintain and grow customer relationships with internal and external stakeholders;
  • Monitor service delivery standards assessing the quality of NDIS participant outcomes, potential risks and complaints management;
  • Ensure compliance with funding arrangements and service agreements;
  • Support and lead support coordinators to meet participant goals, align to the indicators in the operating model and the role requirements articulated by the National Disability Insurance Agency.

This is a full-time position based in Thornbury.

Skills and experience

To be successful in this role, it is a requirement that you have:

  • Qualification relevant to the human services field and substantial experience working in the human services field and with the National Disability Insurance Agency;
  • Comprehensive knowledge of delivering services to people living with a disability and/ or mental health support needs;
  • Sound interpersonal and communication skills with the ability to deal with a diverse range of people and situations;
  • Comprehensive knowledge of relevant legislation, policies and procedures;
  • Demonstrated capacity to work with a broad range of internal and external stakeholders.
  • NDIS Worker Screening Check clearance.

Benefits & Culture

genU is proud to be an EEO employer. genU supports an inclusive approach in the workplace.

  • Salary Packaging benefits to increase your take home pay!
  • Ongoing training & development – accredited and paid
  • Employee Assistance Program including a dietician service and financial assistance service
  • Paid parental leave for primary carers after 12 months of employment

For further details please contact Schree Barry on 0437 915 005.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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