Job Summary
- Applications close:
- Job posted on: 30th Sep 2021
knowmore legal service is currently seeking an Intake Officer to join our organisation within the community legal sector on a part-time, 4 day a week basis. This is an opportunity for the right candidate to be part of a reputable organisation with fantastic career progression and professional development prospects. Attractive remuneration package and access to salary packaging.
knowmore is a nation-wide independent community legal centre providing free legal information, advice, representation and referrals, education and systemic advocacy for victims and survivors of child abuse.
knowmore uses a multidisciplinary model bringing together lawyers, intake officers, social workers and counsellors, Aboriginal and Torres Strait Islander engagement advisors and financial counsellors to provide trauma-informed, client-centred and culturally safe legal assistance to clients. Services are provided through a national phone line and face-to-face services in key locations, supported by a comprehensive program of outreach and community engagement across Australia. knowmore currently has offices in Sydney, Melbourne, Brisbane, Adelaide and Perth.
This vital client facing role will be the first point of contact for many survivors seeking assistance from knowmore. As such, Intake officers will deliver high-quality telephone and face to face services to provide clients with information about knowmore’s service delivery programs; gather relevant information from clients and work with them to understand their legal issues and rights; and to identify, prioritise and action clients’ legal and support needs through referrals to in-house and external services.
Intake officers will work closely with the Intake and Client Experience Manager and other team members delivering legal and support services, including cultural support, to provide clients with trauma-informed, effective and streamlined services.
Intake officers will also be an ongoing point of contact and liaison for existing clients, providing information and assisting with arrangements for further service delivery.
A client-centred approach and a commitment to ensuring high-quality services are provided to vulnerable people are essential.
A competitive salary commensurate with the not for profit sector is offered together with the availability of salary packaging to achieve a tax effective total salary package. In addition to being a flexible workplace, knowmore offers 10.5% superannuation (0.5% above the SGC), a 37.5 hour working week and 4 weeks annual leave, including annual leave loading.
Employees have access to a training and development opportunities as well as our Employee Assistance Program.
Additionally, knowmore offers the ability to partially work from home to facilitate a balanced work life.
Aunty Glendra Stubbs is a Wiradjuri woman and an Aboriginal Engagement Advisor at knowmore. She has been supporting Aboriginal and Torres Strait Islander clients since knowmore began in 2013. In this video, Aunty Glendra shares her story about working at knowmore and supporting her clients on their journey. Video Link: https://youtu.be/Ib4Va2apySU.
Further Information about knowmore is available at www.knowmore.org.au.
If this sounds like an opportunity you would be interested, please click ‘apply now’.
Interviews may be conducted as applications are received.
The role will be required to satisfactorily complete a National Police Records Check and a Working with Children Check.
Due to the volume of anticipated applications, only successful applicants will be contacted. Interviews will be conducted as applications are received.
At knowmore we acknowledge the value diversity brings. We welcome applications from workers of all ages, culturally and linguistically diverse backgrounds and Aboriginal and Torres Strait Islander People
Agencies please note: This recruitment assignment is being managed directly by knowmore. We do not require extra assistance at this time.