Georges River Council has an exciting opportunity for a Coordinator Library Customer Experience to join and lead our team, based in Hurstville.

About Georges River Libraries

At Georges River Libraries, we foster a vibrant community where people come together to share ideas, knowledge, and experiences. Our inviting spaces provide a range of resources, including books, manuscripts, photographs, films, maps, and our unique 'Library of Things.' From quiet reading rooms to bustling media labs, our libraries offer an ideal environment for discovery, socialising, and play. Our friendly team is dedicated to assisting our community with their library and resourcing needs, helping inspire their world.

About the Role

As a Coordinator within our Cultural Engagement & Library Services Business Unit, you will provide leadership and management of the team responsible for library spaces and high-quality interactions between library staff and customers across all library service points.

The role is part of the leadership team which is responsible for the delivery of effective, efficient, inclusive and innovative services that fulfill the strategic priorities of the Cultural Engagement and Library Services business unit.

In this role you will lead and develop a cohesive team that deliver exceptional services.  You will deliver services that provide positive customer experiences and high-quality interactions across all libraries and service points. The Coordinator Library Customer Experience will provide detailed updates, research, business cases, grant submissions, award applications, presentations and reports to support Council decision making as well as the implementation and development of projects, policies and strategies for the Cultural Engagement and Library Services business unit.

This role is primarily based at Hurstville Library and will involve other locations as required.

This position will participate in the Library Roster with ordinary hours worked between 8.00 am to 9.00 pm, Monday to Sunday in accordance with the Local Government (State) Award 2023.

What we Offer

• Permanent, Full time - 70 hours per fortnight 
• Full time salary from $123,891.39 - $143,546.89 per annum plus 11.5% superannuation (dependant on the skills, qualifications and relevant experience of the suitable candidate)
• Car Allowance
• 9-day fortnight subject to operational requirements
• Health and Wellbeing paid leave
• Fitness Passport Program offering discounted membership for you and your family to selected facilities
• Employee Assistance Program
• Salary Packaging Options
• Sponsored Study Program
• Parental Leave and Support
• Employee Rewards Program
• Ongoing Education and Resources

The successful candidate will have

• Tertiary qualifications in Library and Information Science, Customer Service or equivalent
• Current Working with Children Check
• Current NSW Drivers Licence (Class C)
• Demonstrated experience supervising the delivery of customer focused services in a library or equivalent cultural organisation
• Demonstrated experience in leadership, team building and staff development, including mentoring, performance management and change management
• Demonstrated experience leading the implementation and management of customer experience improvement projects
• Demonstrated experience leading the implementation and management of a staff roster
• Demonstrated experience leading the development and implementation of staff training programs
• Demonstrated experience in designing and evaluating services that reflect and enhance the cultural, informational, recreational and educational needs of the community
• Demonstrated experience developing business cases, grant submissions, award applications and presentations to support organisational decision making
• Demonstrated high level oral, written and interpersonal communication skills, including report writing, effective negotiation, consultation and consensus building
• Demonstrated financial management skills and experience managing an operational budget
• Demonstrated experience managing complex projects and competing priorities, including an ability to work to deadlines
• Demonstrated experience using Microsoft Office Suite as well as content management systems and technology in a public library or equivalent setting

Desirable

• Leadership experience in a public library
• Experience leading projects with a diverse and multicultural client base
• Leadership experience in local government
• Ability to speak an identified community language such as Arabic, Cantonese, Mandarin, Greek 

If you have made a positive commitment to further your career and you possess the attributes located in the complete Position Description essential criteria, then please submit your application today. Applicants are asked to ensure that they provide responses to the targeted questions, failure to do so may result in your application not being considered.

If you would like further information on this role, please contact Justin Yeomans, Manager Cultural Engagement and Library Services on 02 9330 9530.

Applications must be completed and submitted via our website at the Apply Now link.

Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQIA+ and those from culturally and linguistically diverse backgrounds.

At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position.

A position description is attached.