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Case Manager - PRAP Plus

Launch Housing
  • Make a real difference in people's lives as part of an inspired and thriving team
  • Additional Well-being leave on top of annual leave
  • $74.910 base + super + $15.000 salary packaging
  • Full-time Permanent position. (part time considered for right candidate - 60.8h per fortnight)
  • The PRAP Plus team pride themselves in having a positive and supportive team culture that is recognised through Launch Housing

Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

There are many benefits of working at Launch Housing including:

  • Working for a value-based organisation with a clear mission and vision
  • Flexible work options available and work-life balance actively encouraged
  • Free and confidential Employee Assistance Program
  • Training and career opportunities across multiple Launch Housing teams
  • Useful and rewarding work and giving something back to the community
  • A portion of your income can be tax-free by salary packaging your personal expenses
  • Additional tax-free salary packaging on dining and accommodation expense
  • 17.5% leave loading payment

Why this role matters

The Private Rental Assistance Program Plus (PRAP Plus) is an exciting initiative to provide support to households accessing private rental properties that require additional practical support to establish or maintain their housing. Launch Housing has been funded to deliver the PRAP Plus program in the Northern, Bayside and Southern Melbourne areas.

PRAP Plus provides case management support to private rental tenants and residents to achieve positive client outcomes and prevent homelessness. PRAP Plus operates with a strong focus on sustaining tenancies in consideration of a vulnerable and disadvantaged client group and works to address needs and risk factors that make tenancies vulnerable.

The role of PRAP Plus is to ensure clients maintain safe, appropriate and sustainable accommodation by providing support to achieve identified goals and address issues that are impacting negatively on a tenancy. Case Managers work within an outreach-based support model of service delivery and provide a case management model approach that includes assessment, case planning, case co-ordination and liaison.

For further information on the role please refer to the position description.

What we're looking for

We are currently seeking a skilled & passionate individual, someone committed to working with people who are experiencing homelessness, or at risk of homelessness on their journey out of homelessness.

Key Responsibilities:

  • Provide a case management frame work.
  • Provide support by offering practical assistance, identify issues or barriers to tenants with the aim to empower and educate tenants to stabilise and sustain their housing to prevent homelessness.
  • Engage with clients to determine eligibility for organisation's services or provide referrals to other services
  • Ensure clients maintain safe, appropriate and sustainable accommodation • Work in an outreach capacity with clients assisting them to work through issues affecting or likely to affect their tenancy
  • Provide information and guidance to tenants who may need to relocate to new private rental accommodation in the future
  • Assist with referrals and linking in to specialised support services as required.


  • All applicants must have the right to work in Australia and will be required to complete a Working with Children Check and Police check.
  • We acknowledge Lived Experience as unique expertise and encourage people with a Lived Experience of Homelessness to apply.
  • COVID-19 vaccination or a valid Covid-19 Vaccination Exemption certificate is required to work on site
  • The successful applicant must have a valid driver's licence

Key Selection Criteria

  • Experience in a case management role
  • Self-driven and determined to achieve positive outcomes
  • Tertiary qualification in Social Work, psychology or similar
  • Experience in the social welfare sector, work with clients with complex needs is desirable
  • Knowledge of the Residential Tenancies Act and VCAT would be an advantage
  • Demonstrated capability in verbal and written communication;
  • Excellent interpersonal skills;
  • Demonstrated capacity to maintain a high level of confidentiality;
  • Demonstrated capacity to complete tasks and effective time management;
  • Ability to work collaboratively with other organisations to achieve client outcome;
  • Ability to work under specific direction as well as unsupervised;
  • Right to work in Australia;
  • A valid Victorian driver's license;

How to Apply

Please submit a covering letter addressing the key selection criteria and your CV via the Apply Now link.

A position description is attached.

If you need additional information about this role, please contact Joanna West at Joanna.West@launchhousing.org.au, using the subject line: Case Manager - PRAP Plus enquiry via EthicalJobs.

Launch Housing is committed to child safety and is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived Experience of Homelessness to apply.

Ref code: 5979173.

How to apply

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