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Case Manager - Tenancy Plus

Launch Housing
  • Make a real difference in people's lives
  • Fixed part-time, 68.4h per fortnight - Until 3rd March 2023
  • Immediate start
  • $74.910 base + super + $15.000 salary packaging
  • Additional Well-being leave on top of annual leave
  • Based at St. Kilda

Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Why this role matters

Tenancy Plus provides case management support to public housing tenants and residents and some community housing tenants to achieve positive client outcomes and prevent homelessness. Tenancy Plus operates with a strong focus on sustaining tenancies in consideration of a vulnerable and disadvantaged client group and works to address needs and risk factors that make tenancies vulnerable.

For further information on the role please refer to the position description.

What we're looking for

We are currently seeking a skilled & passionate individual, someone committed to working with people who are experiencing homelessness, or at risk of homelessness on their journey out of homelessness.

Key responsibilities:

  • Provide case management and support to social housing tenants and residents who are vulnerable to housing breakdown, including new tenants, or those at risk of homelessness
  • Engage with clients to determine eligibility for the organisation's services and/or refer clients to other more relevant services if required.
  • Provide specialist tenancy support and advocacy to sustain tenancies, in relation to; VCAT hearings, rent arrears, hoarding, antisocial behaviour and other relevant tenancy matters
  • Ensure all processing and reporting requirements are performed to a consistently high standard
  • Learn from experiences and share knowledge and experience with others
  • Actively participate in organisation structures and meetings, including team meetings with a client focused, continuous improvement mindset
  • Contribute to a positive culture within your team and the organisation as a whole that reflects Launch Housing's mission, vision and values.
  • Ensure you communicate effectively and proactively in your team
  • Actively participate in supervision, coaching and professional development


  • All applicants must have the right to work in Australia and will be required to complete a Working with Children Check and Police check.
  • We acknowledge Lived Experience as unique expertise and encourage people with a Lived Experience of Homelessness to apply.
  • COVID-19 vaccination or a valid Covid-19 Vaccination Exemption certificate is required to work on site

How to Apply

To obtain a full position description and to apply for this opportunity, please follow the How to Apply instructions. Please submit a covering letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Nikki Jones at nikki.jones@launchhousing.org.au using the subject line: Case Manager - Tenancy Plus enquiry via EthicalJobs or 0405 561 918.

Launch Housing is committed to child safety and is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived Experience of Homelessness to apply.

Apply Now

Applications for this role will take you to the employer's site.

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