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Case Manager - Tenancy Plus

Launch Housing
  • 2 x permanent part-time positions available, (45.6 - 60.8 hours per fortnight)
  • 1 x fixed term, 60.8 hours per fortnight until 30 June 2023
  • SCHADS 4 + super + salary packaging option
  • Work from home and office
  • New Graduates are welcome to apply!

Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering to apply for the role. Sustaining the Health & Well-being of our staff is our priority. We provide adequate training & supervision, Wellbeing Days, and access to Employee Assistance Program.

There are many benefits of working at Launch Housing including:

  • Contributing to useful and rewarding work and giving something back to the community
  • Wellbeing days (on top of annual leave)
  • Training and career growth opportunities across Launch Housing
  • A portion of your income can be tax-free by salary packaging your personal expenses
  • Additional tax-free salary packaging on dining and accommodation expenses
  • Positive and Supportive Culture

Why this role matters

Tenancy Plus program operates with a strong focus on sustaining tenancies in consideration of a vulnerable and disadvantaged client group and works to address needs and risk factors that make tenancies vulnerable.

The key focus of your role is to ensure that clients maintain safe, appropriate and sustainable accommodation by providing support to achieve goals and address issues that are impacting negatively on a tenancy. You will work within an outreach-based support model of service delivery and provide a case management model approach that includes assessment, case planning, case co-ordination and liaison.

Reporting to the Northern Tenancy Plus Coordinator, you will:

  • Provide case management and support to social housing tenants and residents who are vulnerable to housing breakdown, including new tenants, or those at risk of homelessness
  • Develop case plans with clients and implement strategies to enable them to achieve their goals
  • Provide specialist tenancy support and advocacy to sustain tenancies, in relation to; VCAT hearings, rent arrears, hoarding, antisocial behaviour and other relevant tenancy matters
  • Advocate on behalf of clients with a range of service providers

What you'll bring

To be successful in this role, you will have a passion for working with people at risk of homelessness and a determination to deliver innovative and effective services of the highest possible standard to our clients.

You will also have:

  • Excellent interpersonal skills
  • Demonstrated capacity to maintain a high level of confidentiality
  • Demonstrated capacity to complete tasks and effective time management
  • Working knowledge of the Residential Tenancies Act, VCAT, Office of Housing policies and procedures (Desirable)
  • Experience in the social welfare sector, working with clients with complex needs and/or social policy/client support frameworks (Advantageous but not essential)

How to Apply

To obtain a full position description and to apply for this opportunity, please follow the 'How to Apply' instructions. Please include a cover letter, addressing the key selection criteria and CV.

If you would like additional information on this role, contact Erin McAuley on 0448 752 036.

Please note there is no closing date for this role and shortlisting will occur on a rolling basis, so please don't delay in submitting your application.

Launch Housing is committed to child safety and is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived Experience of Homelessness to apply.

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