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Coordinator Tenancy Plus North

Launch Housing
  • Make a real difference in people's lives
  • Fixed-term Full-time position (until 30th December 2022)
  • Additional Well-being leave on top of annual leave
  • From $93,622 base + super + $15.000 salary packaging
  • Immediate start

Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

There are many benefits of working at Launch Housing including:

  • Working for a value-based organisation with a clear mission and vision
  • Flexible work options available and work-life balance actively encouraged
  • Free and confidential Employee Assistance Program
  • Training and career opportunities across multiple Launch Housing teams
  • Useful and rewarding work and giving something back to the community
  • A portion of your income can be tax-free by salary packaging your personal expenses
  • Additional tax-free salary packaging on dining and accommodation expenses
  • 17.5% leave loading payment

Why this role matters

The Coordinator - Tenancy Plus North has direct oversight of programs and a team of case managers at our Northcote office. The team sit within Launch's Keeping Housing portfolio and work from a preventative approach to intervene early with the goal of preventing homelessness.

The role of the Coordinator is to ensure that programs are delivered in an efficient, non-judgmental, consistent and professional manner with the needs and dignity of the service users a priority. The Coordinator will also ensure that direct reports are supported to fulfil their roles, the requirements of the funding body are met and other activities associated with the needs of the organisation are completed.

Direct reports:

  • Tenancy Plus Case Managers (4 staff)
  • Support for Families at Risk Case Managers (2 staff)
  • Senior Tenancy Plus Case Manager (1 staff member)

For further information on the role please refer to the position description.

What we're looking for

We are currently seeking a skilled and passionate individual, someone committed to working with people who are experiencing homelessness, or at risk of homelessness on their journey out of homelessness.

It is expected that the successful candidate will bring:

  • Provide direction to team to ensure the delivery of consistent, effective and high-quality programs and services.
  • Under the direction of management, ensure staff are supported to perform and comply with all Launch Housing policies, procedures and relevant practice expectations and standards.
  • Provide high quality leadership and program coordination to team.
  • Provide leadership to site and model positivity and Launch Housing values.
  • Provide supervision and support the performance development of staff in accordance with relevant Launch Housing policies and procedures.
  • Ensure a consistent and best-practice approach to case management.
  • Contribute to the delivery of innovative solutions to improve housing and wellbeing outcomes for clients.
  • Support a culture and program of continuous improvement by encouraging feedback from stakeholders, staff and clients to inform program and service improvements.
  • Support and respond to critical incidents on clients and staff.
  • Develop and maintain strong relationships with internal and external stakeholders.


  • All applicants must have the right to work in Australia and will be required to complete a Working with Children Check and Police Check.
  • We acknowledge Lived Experience as unique expertise and encourage people with a Lived Experience of homelessness to apply.
  • COVID-19 vaccination or a valid Covid-19 Vaccination Exemption certificate is required to work on site
  • The successful applicant must have a valid Driver's licence

How to Apply

To obtain a full position description and to apply for this opportunity, please follow the 'How to Apply' instructions. Please submit a covering letter addressing the key selection criteria and your CV.

To obtain a full position description and to apply for this opportunity, click Apply Now.

If you need additional information about this role, please contact Mark Lamont at mark.lamont@launchhousing.org.au, using the subject line: Coordinator Tenancy Plus North enquiry via EthicalJobs, or 0438 303 491

Launch Housing is committed to child safety and is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived Experience of Homelessness to apply.

How to apply

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