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Case Manager

Launch Housing
  • Make a real difference in people's lives
  • Permanent part-time position - 68.4h per fortnight
  • $78,353.54 per year (pro-rata)
  • Generous salary packaging available
  • Additional Well-being leave on top of annual leave
  • Based at Southbank - (must have a valid Victorian Driver's License)

Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Why this role matters

Assist with the immediate and ongoing support needs of clients experiencing or at risk of homelessness, through the provision of a range of intervention options ensuring that the client's needs are translated into a personal program that encourages the client's independence, empowerment, autonomy and dignity. This support may be provided in a range of environments including onsite at our crisis accommodation, funded accommodation services, private housing or via assertive outreach to clients experiencing housing crisis.

For further information on the role please refer to the position description.

What we're looking for

We are currently seeking a skilled & passionate individual, someone committed to working with people who have previously experienced homelessness, engaging with them to support their independence and their journey within stable permanent housing.

Key responsibilities:

  • Engage with clients to determine eligibility for the organisation's services and referral potential clients to other more relevant services if required
  • Develop case plans in conjunction with clients and implement strategies that enable clients to achieve their goals by building on their strengths and focusing on solutions
  • Assist clients to develop longer term housing options, both within and/or independently of Launch Housing's supported accommodation program
  • Ensure clients maximise all government and community income assistance and support
  • Initiate and maintain contact with vulnerable clients using flexible engagement strategies to achieve case plan goals
  • Coordinate services required by the client and monitor their ongoing effectiveness
  • Maintain appropriate casework records and statistics
  • Participate in regular supervision in which a reflective approach is taken in relation to service objectives and casework issues


  • All applicants must have the right to work in Australia and will be required to complete a Working with Children Check and Police check.
  • We acknowledge Lived Experience as unique expertise and encourage people with a Lived Experience of Homelessness to apply.
  • COVID-19 vaccination or a valid Covid-19 Vaccination Exemption certificate is required to work on site

How to Apply

Please submit a covering letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Michaela Watson at michaela.watson@launchhousing.org.au using the subject line: Case Manager enquiry via EthicalJobs or 03 96994566.

Launch Housing is committed to child safety and is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived Experience of Homelessness to apply.

To obtain a full position description, go to: https://launchhousing.recruitmenthub.com.au/Vacancies & enter ref code: 6035573.

Apply Now

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